DYLAN GALLARDO
Indio
Summary
Steadfast Supervisor/Server with years of experience, with detailed knowledge of industry practices and skill to provide long-term success for companies/country clubs. Skilled at multitasking, managing inventories and conflict resolution. Expert working with members and upholding high standards of professionalism in stressful situations. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs, to make members/customers experiences enjoyable and memorable.
Overview
6
6
years of professional experience
Work History
Clubhouse Manager
Amarillo Country Club
06.2022 - Current
- Managed a food & beverage loss from $650,000 in 2022 to $150,000 in 2023 by implementing cost controls, inventory procedures and properly pricing all menu and banquet items.
- Responsible for all departments under the clubhouse and managed the pool and gazebo area outside of the clubhouse.
- Self-motivated, with a strong sense of personal responsibility.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Monitored budget and expenditures, keeping facility within budget.
Lead Server Trainer
Dining Room, La Quinta Cliffhouse
03.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Trained new team members on restaurant procedures, menu items and performance strategies
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided feedback for improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server/Bartender/Supervisor
Ironwood Country Club
07.2019 - 07.2021
- Accomplished multiple tasks within established timeframes
- Cultivated warm relationships with regular members and guests
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Rapidly identified and diplomatically addressed member complaints to achieve high levels of satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Lead Server/Supervisor
Desert Horizons Country Club
04.2018 - 05.2021
- Educated bartenders, clerks, and servers on responsible service protocols
- Arranged linens and table settings according to seating plan and event theme
- Provided friendly, courteous service to create memorable moments for members.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Conducted small group or individual instruction to meet learning styles of participants.
- Educated bartenders, clerks and servers on responsible service protocols.
- Trained and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Presented training material with varied instructional methods to maintain attention of participants.
- Observed staff and provided feedback and training for skill improvement.
Server
La Spiga
09.2020 - 04.2021
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Business Management
Hope International University
Fullerton, CA05.2020
Associate of Science - Business Management
California State University
Stanislaus05.2018
Skills
- High-Volume Dining
- Food and Beverage Service
- Customer Service and Rapport
- Restaurant Operation
- Alcoholic Beverage Service
- Cost Control and Reduction
- Job Skill Building
- Training Method Development
- Attention to Detail
- Strategic Planning
- Problem Solving
- Coaching and Development
- Decision Making
Professional References
- Josh Tanner, CCM, CCE
General Manager/COO @ Ironwood Country Club
(805) 906-9497
josh.tanner@icc.club
- Sergio Alvarez
General Manager, Mezcal Lounge & Restaurant
Former Assistant General Manager @ Desert Horizons Country Club
(760) 984-7321
email@email.com
- John Smith
Job Title, Company Name
(xxx) xxx-xxxx
email@email.com
Timeline
Clubhouse Manager
Amarillo Country Club
06.2022 - Current
Lead Server Trainer
Dining Room, La Quinta Cliffhouse
03.2021 - Current
Server
La Spiga
09.2020 - 04.2021
Server/Bartender/Supervisor
Ironwood Country Club
07.2019 - 07.2021
Lead Server/Supervisor
Desert Horizons Country Club
04.2018 - 05.2021
Bachelor of Arts - Business Management
Hope International University
Associate of Science - Business Management
California State University
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