Damien Cachia

Own and Operate my own personal training business where I do one on one, small group and online training for clients. I work with athletes and the general population helping clients achieve whatever fitness goals they have.

I specialize in Mobility and strength training as my background as gymnast provided a great base of understanding how to master ones body. In combination with that base I have been utilizing the FRS training system to further my understanding of movement and provide better value for my clients.

Was an administrator for the Canadian Digital Adoption Program. My roll was to review incoming applications to ensure they met the criteria for the grant. Once approved I facilitated the process to get the funds allocated and expenses approved so they could take full advantage of the grant. Was tasked with keeping track of over 400 hundred files making sure that all grants kept to the grant agreement signed while addressing any concerns that came up.

• Manage and help small business clients on how navigate and how to get approved for the Canadian Digital Adoption Small Business Grant
• Host meetings and provide frameworks to small business clients on the topics of E-commerce, digital marketing and cybersecurity
• Selected as a team lead out of a total of 60 advisors and was put in charge of 7 other advisors to provide support and help them with their clients
• Provide feedback/insights to upper management in weekly meetings on how to best improve the program
• Helped train the next generation of E-commerce advisors to help them succeed.

• Performed in-depth call analysis and account investigations to identify and reduce customer friction points, improving the customer experience while reducing total contacts and AHT (agent handle time).
• Analyzed data and presented findings and recommendations to stakeholders and project managers through storytelling.
• Used systems such as Maestro, V21, SGI, and Verint.
• Contributed to projected cost savings of over $10 million dollars for projects worked on.

• Part of a team of 5 selected to launch and stabilize the Calgary market.
• Reviewed weekly/daily reports and led weekly meetings to identify areas for improvement.
• Conducted 1-on-1 training in the field with new experts.
• Led the team in closing the market and managed inventory and car security.
• Consistently ranked as top performer for sales in the area and recognized nationally for highest revenue of $215 by any expert in Canada in 1 year of operation.

• Worked at multiple gold stores in Calgary, delivering sales and exceptional customer service for both Rogers and Fido brands.
• Handled customer complaints, escalating issues to appropriate departments and communicating resolutions to customers.
• Assisted management with training new employees on processes and procedures.

• Developed and implemented exercise programs and training strategies to improve individual and team performance.
• Created lesson plans and routines for individual students based on personal goals and abilities.
• Maintained a fun and professional atmosphere while focusing on achievement.