Damie Rutherford

• Streamlined office processes by implementing efficient administrative systems and procedures.
• Directed daily operations, ensuring smooth workflow and effective resource allocation.
• Ensure timely payment of WSIB, HST, and payroll source deduction each quarter/month.
• Orchestrated and oversaw the launch of the companies benefits and pension programs for employees. After launch was the point of contact for employees for all benefit and pension related questions along with maintaining the online monthly payments of the pension program. Performed the annual review with our financial advisor each year and continued to tailor the benefit and pension program as required.
• Designed & maintained a pricing grid for customers.
• The written design, implementation, and maintenance of the companies Health & Safety Handbook.
• The overall maintenance of both the employee and customer deadline scheduling.
• Completed weekly payroll for 7 - 20 employees.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

The year leading up to the pandemic saw a substantial increase in our volume of sales through our main contract, Tamarack Homes. This, compiled with navigating the unique dynamic of working during a pandemic, created an opportunity for me to help with the physical aspects of the job which included but not limited to:

• Proven ability to learn quickly and adapt to new situations.
• Removal of all scrap drywall from completed houses and leaving them in a clean, broom swept manner.
• Mudding and taping of joints and nails from first to third coat.
• Sanding all angles and joint
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.

I began working for Jason as his administrative assistant. Under his incredibly knowledgeable guidance he assisted me in pursuing a license in Real Estate so that I could further enhance my role with him.

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes to facilitate showings, obtain listing information, among many other things.
• Data Input for all listing documents. Ensuring dispersion and filing of all documentation to both clients and Brokerages as needed.
• Overall content maintenance of www.Sandsland.com
• Design of feature sheets for listings
• Set up customer home search profiles based on given criteria
• Perform the initial research for market evaluations
• Perform research for and execute marketing campaigns
• Prepare Buyer presentations
• Organize house hunting itineraries considering logistics and timing.
• Maintained inventory of office supplies and placed orders.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Host Open Houses and show listings to Jason’s client base when required
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Volunteered to help with special projects of varying degrees of complexity.

While working for Jason there was, at times, an administrative vacancy at the downtown Princess Re/Max office on Saturday’s which I filled and was able to further my skill set by inputting and modifying listings for all agents into the MLS system while being the front face of the office and maintaining all phone and e-mail forms of incoming communication to the Brokerage.

• Mentored and trained staff members to ensure exceptional customer service standards.
• Acted as the front of house face and liaison between the client and the catering department at each event to ensure events were executed to the very highest standards
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Managed staff break schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Kept compliant with food safety standards, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Overseeing the set up of each event that would sometimes require both a front and back of house while adhering to the outlined serving or event schedule of the client
• Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
• Handled customer complaints professionally, resolving issues promptly and effectively.

I had an incredible opportunity at 20 to move overseas where I obtained a work visa and immediately secured a receptionist position within a fast paced, primarily phone based, telecommunication sales company. Throughout my 2 years of employment there I was promoted from receptionist to personal assistant and senior connections representative. I had a very diverse role that allowed me to flourish and flex my multi tasking chops while being the personal assistant to the top sales staff as well as the general manager and head of sales. My roles and responsibilities during this time included but not limited to:

• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Filed paperwork and organized computer-based information.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Updated and maintained confidential databases and records.
• Worked with senior management to initiate new projects and assist in various processes.
• Answered high volume of phone calls and email inquiries. Averaged 4-6 hours of talk time in an 8 hour shift.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Prepare legal contracts for my sales representatives and distributing to potential to clients. Ensuring proper documentation for credit checks were received. Following up on outstanding paperwork. Being the frontline for calls that were not sales based to alleviate strain from my sales team.
• Handled confidential and sensitive information with discretion and tact.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

My time at TyRoute provided me my first taste of management at an early age. I worked for the company for a year before I was entrusted with opening a new location as acting manager. My roles and responsibilities were but not limited to:

• Cross-trained existing employees to maximize team agility and performance.
• Qualifying incoming leads and funneling to appropriate sales representatives. Ability to service “free” leads myself.
• Performing credit checks and connecting the phones to the Telus Mobility network.
• Intake of warranty phones and mailing out to their appropriate service centers. I would, later streamline and write up a manual that assisted new employees in learning the many different requirements, based on service centers, that would be integrated into the companies 7 other locations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Oversaw inventory management, optimizing stock levels, and loss preventeion.
• Scheduling staff on a week to week basis.
• Day to day paperwork auditing and store float balancing.
• Daily bank deposits.
• Accomplished multiple tasks within established timeframes.