DAMIAN WALKER
North York,ON
Summary
Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by 20% or more by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales. Over the 12 years, achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Manage to honed my skills over the years which have lead to a number of awards being won in different areas such as;
▪︎ Sales representative of the year
▪︎ Sales supervisor of the quarter consecutively for highest growth target
▪︎ Most consistent adherence to planogram and store displays. Profit-minded Sales
Overview
18
18
years of professional experience
Work History
Sales Representative
TinNel's Patties
North York, ON
09.2021 - Current
- Maintaining an excellent customer base relationship to maximize on sales while exceeding customer expectation
- Canvassing the respected geographical territory for potential new customers for the continued customer base growth
- Introduction of deals and new stock keep units (SKUs) available.
Retail Sales Supervisor
Wisynco Group Limited
01.2015 - 06.2021
- Organize and execute team meeting
- Strategize and manage programs to meet and exceed targets
- Conceptualizing and execution of promotions
- Maintain excellent relationship with external customers
- Created and implemented employee monthly action plans to increase sales and customer loyalty
- Maintained sales staff by selecting, orienting and training 15 full-time and part-time employees
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses
- Increased sales by offering advice on purchases and promoting additional products
- Submitted reports to senior management to aid in business decision-making and planning
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Mentored team members to enhance professional development and accountability in workplace
- Answered product questions with up-to-date knowledge of sales and store promotions
- Kept orderly and accurate accounting records by monitoring sales documentation
- Planned and prepared work schedules to assign 20-member team to specific tasks
- Maintained company's visual merchandise standards through general housekeeping and planograms
- Recruited and trained team members, as well as supported other departments with mentorship
- Directly worked with 10 customers per shift to build relationships and increase customer satisfaction ratings by 20%
- Created employee schedules to align coverage with forecasted demands
- Conducted ongoing staff development to help employees achieve growth within job roles
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Merchandising Supervisor
Wisynco Group Limited
01.2015 - 06.2015
- Collection and distribution of point of sales (POS) materials
- Thoroughly auditing store to ensure expired products were removed
- Assist with building of floor displays
- Roster and manage vacation sheet for team members
Sales Representative
Wisynco Group Limited
05.2009 - 01.2014
- Maintaining excellent customer base relationship to maximize on sales while exceeding customer expectation
- Canvassing respected geographical territory for potential new customers for continued customer base growth
- Introduction of deals and new stock keep units (SKUs) available.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
- Revitalized product revenues to over $100 mil in one year
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Trained and mentored new sales representatives
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline
- Determined problem areas and resolved issues related to profitability and business objective achievement
Merchandiser
H.D. Hopwood Company Limited
01.2001 - 01.2007
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Inspected merchandise for quality and arranged proper display location on floor
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
- Planned and coordinated product availability for advertising and promotion purposes
- Answered customer questions regarding store merchandise, department information and pricing
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Established strong vendor relationships to maintain and support business
- Updated pricing and signage to complete product displays and educate customers
- Updated pricing by changing labels and signage for short-term promotions and final clearances
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
- Greeted store customers and discussed needs
- Interacted with guests in friendly and knowledgeable way
Education
Bachelors of Science Degree - Marketing
11.2015
- Assessed and recognized by World Education Services (WES)
Certificate Of Technical Studies - Marketing And Consumer Studies
2013
Associate of Science Degree - Computer Application and Business Studies
2009
- Assessed and recognized by World Education Services (WES)
Skills
- Inside and Outside Sales
- Sales Representation
- Sales Generation
- ¤ Team Leadership Sales Planning and Implementation ¤Territory Growth Management Strategic Brand Planning Data and Sales Analyses ¤ Market & Competitive Analyses ¤ Strong Negotiation Capabilities
- Lead Prospecting
- Sales Expertise
- Acquiring New Customers
- Persuasive Negotiations
- Profit Target Achievement
Timeline
Sales Representative - TinNel's Patties
09.2021 - Current
Retail Sales Supervisor - Wisynco Group Limited
01.2015 - 06.2021
Merchandising Supervisor - Wisynco Group Limited
01.2015 - 06.2015
Sales Representative - Wisynco Group Limited
05.2009 - 01.2014
Merchandiser - H.D. Hopwood Company Limited
01.2001 - 01.2007
UNIVERSITY COMMONWELTH OF CARIBBEAN - Bachelors of Science Degree, Marketing
Man Power Institution For Higher Learning - Certificate Of Technical Studies, Marketing And Consumer Studies
PORTMORE COMMUNITY COLLEGE, CABS, - Associate of Science Degree, Computer Application and Business Studies
Accomplishments
- Grew territory sales revenue consistently 10% or more beyond targets given.
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