Damian Saney
Milton,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
English Language Teacher
Ministry Of Education
01.2006 - 12.2023
- Excellent communication skills, both verbal and written, to effectively convey information and instructions to students, parents, and colleagues
- Ability to establish and maintain open lines of communication with parents or guardians to provide updates on student progress and address any concerns
- Collaboration skills to work effectively with other teachers, administrators, and support staff to enhance overall educational experience.
- Planned lessons for classroom of 30 students.
Customer Service Representative
Ramai Auto Supplies
01.2018 - 03.2022
- Assisted customers in locating products, answering inquiries, and providing detailed information about features, specifications, and pricing
- Actively listened to customers, assessed their needs, and offered suitable product recommendations
- Handled customer complaints and resolved issues promptly and to their satisfaction, escalating complex cases to appropriate supervisor when necessary
- Collaborated with colleagues and other departments to ensure seamless customer service delivery and efficient store operations
- Conducted inventory management duties, including restocking shelves, monitoring product levels, and conducting periodic stock checks
- Participated in ongoing training sessions to stay updated on new products, promotions, and company policies
- Achieved consistently high customer satisfaction ratings, as evidenced by positive feedback and commendations from customers
- Delivery and collection of goods.
Sales Associate
Discount Door Centre
02.2016 - 08.2019
- Greeted customers, provided assistance, and guided them through the store to locate desired products
- Advised customers on product selection, features, and benefits, based on their specific needs and project requirements
- Demonstrated how to use tools and equipment, ensuring customers' safety and proper usage
- Processed customer payments and maintained accurate transaction records
- Assisted in visual merchandising efforts, including organizing displays and ensuring products were well-stocked and visually appealing
- Collaborated with he store management team to meet and exceed sales targets
- Actively participated in team meetings and training sessions to enhance product knowledge and customer service skills.
Education
Postgraduate Diploma - Diploma in Education
University of The West Indies
St. Augustine12.2011
Bachelor of Arts - Literatures in English & Minor in Human Resources
University of The West Indies
St. Augustine04.2005
Skills
- Strong problem-solving and decision-making abilities Excellent verbal and written communication skills Ability to work flexible schedule including evenings and weekends
- Progress Reporting
- Group and individual instruction
- Team Collaboration
- Educational leadership
- Parent and Guardian Communication
- Individualized Learning Plans
- Remedial Program Implementation
Certification
Plumbing
References
Available upon request
Timeline
Customer Service Representative
Ramai Auto Supplies
01.2018 - 03.2022
Sales Associate
Discount Door Centre
02.2016 - 08.2019
English Language Teacher
Ministry Of Education
01.2006 - 12.2023
Postgraduate Diploma - Diploma in Education
University of The West Indies
Bachelor of Arts - Literatures in English & Minor in Human Resources
University of The West Indies
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