Damian Ndukwu
St Johns,Newfoundland And Labrador
Summary
A self-driven person with significant experience and a strong interest in facing challenges and acquiring new knowledge. Works well with a team to accomplish objectives or independently as necessary. Demonstrates organization and reliability, excelling in handling various tasks while maintaining a positive outlook. Open to assuming extra duties to contribute to team achievements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Account Specialist
TTEC
05.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered constant flow of customer calls with minimal wait times.
- Used statistical methods to analyze data and generate useful business reports.
- Participated in requirements meetings to understand business needs.
Research Assistant
Memorial University Of Newfoundland
01.2023 - 08.2023
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative, and quantitative analysis.
- Collected research data through experimentation, surveys and leading focus groups.
- Conducted tests on equipment and instruments for quality.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Retention/Customer Support Specialist
S & P Data
04.2020 - 04.2021
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Adhered to appropriate legal scripting when required.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Carried out regular check-ins with clients.
Education
Bachelor of science - Biology
Memorial University
12.2023
Skills
- Microsoft office (word, excel, powerpoint) Efficient use of program R
- Attention to details and accuracy
- Excellent communication skills
- Proficiency with using lab equipment such as centrifuges, HPLC, spectrophotometers, and other lab equipment correctly
- Literature review and academic research Data analysis, interpretation, handling and documentation
- Experiment development
- Drug Classification Knowledge
- Medication Storage and Labeling
- Laboratory Practices
- Recordkeeping Skills
Certification
WHMIS (Workplace hazardous material information system)
First aid certificate.
Mental health first aid certificate.
Languages
English
Native or Bilingual
Timeline
Research Assistant
Memorial University Of Newfoundland
01.2023 - 08.2023
Customer Service Representative/Account Specialist
TTEC
05.2021 - 12.2023
Retention/Customer Support Specialist
S & P Data
04.2020 - 04.2021
Bachelor of science - Biology
Memorial University
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