Damian Muyi-Oke
Welland,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Beer Store
03.2023 - 06.2023
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Factory Staff
Raz Designs
01.2022 - 02.2022
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted in training new employees, sharing knowledge of factory operations and best practices.
- Participated in training sessions to enhance skills and knowledge.
- Adjusted machines to increase productivity for runs.
Sales Associate Supervisor
IT Fasion House
09.2020 - 01.2021
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Support Staff Supervisor
Rohi Harmony Info Tech
09.2019 - 06.2020
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Trained team members on new hotel services and products to support promotional efforts.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Conducted interviews and performed analysis to create business cases and requirements for projects.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for [Number] employees.
Education
High School Diploma -
Sir John A Mcdonald Collegiate High School
Toronto, ON06.2022
Skills
- Calm and Professional Under Pressure
- Complaint resolution
- Promotional support
- Paperwork Processing
- Product Sales and Recording
- Assembly and Production
- Teamwork and Communication
- Positive Interactions
- Effective Planning
- Data Entry Accuracy
- Active listening skills
- Time management
Languages
English
Professional Working
Additional Information
I play sports, I swim, I speak languages like Pidgin and Yoruba.
Timeline
Customer Service Representative
The Beer Store
03.2023 - 06.2023
Factory Staff
Raz Designs
01.2022 - 02.2022
Sales Associate Supervisor
IT Fasion House
09.2020 - 01.2021
Support Staff Supervisor
Rohi Harmony Info Tech
09.2019 - 06.2020
High School Diploma -
Sir John A Mcdonald Collegiate High School
Similar Profiles
Nabeel BazziNabeel Bazzi
Multi-Location Retail Store Manager at The Beer StoreMulti-Location Retail Store Manager at The Beer Store
Dan BroderickDan Broderick
Cashier at The Beer StoreCashier at The Beer Store
Ramandeep KaurRamandeep Kaur
Warehouse Worker at The Beer StoreWarehouse Worker at The Beer Store