Damian Marez
Visalia,CA
Summary
Highly skilled customer service professional with over three years of experience in leadership and fine dining. Adept at delivering exceptional customer support in high-pressure environments while ensuring top-tier guest experiences. Proven ability to assess customer needs, provide effective solutions, and manage inquiries, complaints, and escalations with professionalism and efficiency. Strong leadership skills in training and guiding teams to uphold service excellence. Experienced in building strong customer relationships, fostering loyalty, and exceeding expectations through outstanding communication, problem-solving, and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Process Guide
Amazon
04.2024 - Current
- Consistently achieved the highest rates in the whole building
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for overseeing and optimizing daily operations
- Providing guidance to team members and ensuring compliance with company procedures.
- Experienced in training and supporting employees
- Trained and certified in operating industrial equipment such as an order picker and tugger.
Food Server
Vintage Press
03.2023 - 04.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Practiced proper fine dining techniques
- Organized and efficient when coming to delivering food to the correct tables at a rapid pace.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Delivery Driver
Doordash
07.2022 - 12.2022
- Top dasher who has completed over 1,200 deliveries
- Providing satisfactory customer service while achieving high completion rates and customer ratings
- Transported and safely delivered items to prevent damage or loss
- Navigated routes with relevant map programs and GPS systems
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
Cashier
Ike's Sandwiches
03.2020 - 11.2022
- Provided excellent customer service to every customer no matter the occasion
- Promoted to the position of shift lead within two months of working with the company
- Operated cash register to receive payment by cash and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Took phone orders
Warehouse Picker
Ulta Warehouse
09.2021 - 01.2022
- Very efficient worker, would finish duties in half the time that was expected
- Promoted to more important responsibilities very quickly
- Pulled merchandise to fulfill orders to specification
- Conducted inventory transactions using scanner gun
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Demonstrated great teamwork skills with staff members involved in production and transport
- Stocked shelves, racks and bins with new or transferred merchandise
Busser
Sakura Chaya Teppanyaki
07.2019 - 03.2020
- Dependable worker, noticed by managers and owner that I was very hard working and fast
- Dealt with over 300 customers in one shift
- Cleared tables to maintain high turnover rate and minimize wait times
- Followed safety and sanitation guidelines in accordance with local health regulations
- Wiped down and cleaned chairs, booths and highchairs
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies
- Observed tables to tend to guest needs and identify customer service opportunities
- Helped employees complete required activities during peak periods
- Swept and mopped floors using various tools
Education
High School Diploma -
Woodlake High School
Skills
- Customer Service
- Team Leader
- Building Relationships
- Reliable
- Problem Solver
- Efficient
- Good Work Ethic
- Quick Learner
- Clean Driving Record
Timeline
Process Guide
Amazon
04.2024 - Current
Food Server
Vintage Press
03.2023 - 04.2024
Delivery Driver
Doordash
07.2022 - 12.2022
Warehouse Picker
Ulta Warehouse
09.2021 - 01.2022
Cashier
Ike's Sandwiches
03.2020 - 11.2022
Busser
Sakura Chaya Teppanyaki
07.2019 - 03.2020
High School Diploma -
Woodlake High School
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