Damian KATUGAMPALA
BRAMPTON,ON
Summary
Energetic professional with over 10 years of experience in problem-solving, communication, and teamwork. Proven leader with a strategic vision and innovative mindset. Passionate about technology and skilled in delivering exceptional customer experiences. Strong, bilingual communicator with a commitment to fostering an inclusive environment and embracing diversity.
Overview
7
7
years of professional experience
Work History
Fitness Membership Advisor
Goodlife Fitness
Brampton
03.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Assisted customers with membership selection, issues, billing, training and guidance.
- Implemented innovative methods for streamlining the customer service processes.
HVC Room Supervisor
LifeLabs
Etobicoke
06.2018 - 09.2018
- Tracked and sorted blood and urine samples going in and out of the lab.
- Coordinated scheduling of appointments for patients.
- Ensured compliance with applicable laws concerning health care privacy regulations.
- Updated databases with relevant information pertaining to the patients appointment.
Personal Trainer
Goodlife Fitness
Brampton
08.2017 - 05.2018
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Developed personalized fitness programs for clients based on their individual goals and needs.
Education
Bachelor of Arts - International Economics and Finance
Toronto Metropolitan University
04.2023
Skills
- Apple product knowledge
- Customer Service
- Quick Learning of new technology
- Very strong communication
- EDI - Equity, Diversity and Inclusion
- De-Escalation Techniques
- Regulatory Compliance
- Product and service knowledge
- Customer Data Confidentiality
- Leadership skills
Volunteer Experience
- Intramural Co-Ed Volleyball – Tournament organizer (2015-2017)
- Residence Athletic Council: Dodgeball - Lead fellow teammates in dodgeball resulting in 8 victories in a season (2017)
- Buddhist Temple of Brampton and Markham - Arranged meetings and helped organize fundraisers and holy events (2006-2017)
- Buddhist Dharma Class teacher assistant for grades 1-8 – Assisted Buddhist monks with educating the younger Buddhist generations on the teachings of Lord Buddha (2010-2015)
- Salvation army and goodwill services – Organized donations and helped out with maintaining a clean and dust free environment (2010-2014)
- Peer Tutor - Volunteered at my high school to tutor students in disciplines such as math and science (09/01/12 – 06/01/14)
Timeline
Fitness Membership Advisor
Goodlife Fitness
03.2020 - Current
HVC Room Supervisor
LifeLabs
06.2018 - 09.2018
Personal Trainer
Goodlife Fitness
08.2017 - 05.2018
Bachelor of Arts - International Economics and Finance
Toronto Metropolitan University
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