Damian Jones
Jurupa Valley
Summary
Dynamic leader with a proven track record at Top Notch Prints, adept in operations management and customer relations. Spearheaded business growth through strategic marketing and effective negotiation, enhancing client satisfaction and loyalty. Skilled in financial management and team development, achieving significant market expansion and revenue increase.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Top Knotch Inc
08.2015 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Owner
Top Notch Prints
03.2015 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Generated revenues yearly and effectively capitalized on industry growth.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
Forklift Operator
Home Depot
06.2013 - 03.2015
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Real Estate License - Real Estate
RealEstateU
Online06.2023
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Project management
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business marketing
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Bidding processes
- Sales management
- Talent development
- Quality management systems
- Service quality assurance
- Market trend awareness
Certification
Have my real estate license
Timeline
Sales Manager
Top Knotch Inc
08.2015 - 10.2022
Owner
Top Notch Prints
03.2015 - 04.2023
Forklift Operator
Home Depot
06.2013 - 03.2015
Real Estate License - Real Estate
RealEstateU
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