Damian Jennings
Oshawa,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ambient Staffing
01.2017 - 06.2022
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Brand Ambassador
Engaging Faces
04.2013 - 01.2017
- Conducted consumer surveys and analyzed purchasing trends.
- Ensured accurate representation of brands by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Established and maintained positive relationships with customers.
- Maintained knowledge of current promotions and product features.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Education
Master of Arts - Commercial Music Production
University of Wales Trinity St David
London UK07.2021
Bachelor of Arts - Audio Engineering And Music Production
Middlesex University
Birmingham UK07.2019
Skills
- Quality Assurance Controls
- Transaction Processing
- Work Prioritization
- Customer Account Management
- Documentation
- Payment Processing
- Travel Planning
- Customer Relations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Ambient Staffing
01.2017 - 06.2022
Brand Ambassador
Engaging Faces
04.2013 - 01.2017
Master of Arts - Commercial Music Production
University of Wales Trinity St David
Bachelor of Arts - Audio Engineering And Music Production
Middlesex University
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