DAMIAN ESCOBEDO
9879 Canada Way
Summary
Dedicated Service Advisor with proven expertise in conflict resolution and client relationship building. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Service Advisor
Tustin Mazda
Tustin
12.2019 - Current
- Assisted customers with vehicle selection and service inquiries
- Managed customer complaints and resolved issues effectively.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Insurance Verification Specialist
Byrum Health care
Huntington Beach
01.2019 - 12.2019
- Verified insurance eligibility and coverage for patients, ensuring access to necessary healthcare services.
- Processed pre-authorization requests, facilitating timely approvals in compliance with company policies.
- Coordinated with healthcare staff to gather documentation for claims, streamlining submission process.
- Trained new team members on verification processes and protocols.
- Developed training programs to enhance employee skills and knowledge.
Education
High School Diploma -
St Paul High School
Whittier, CA06-2015
Skills
- Automotive diagnostics
- Client relationship building
- Customer service
- Service evaluation
- Project management
- Process improvement
- Inventory management
- Strategy implementation
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Customer education
Languages
English
Professional
Spanish
Limited
Accomplishments
- Mazda 2025 Service Advisor of the year
- Mazda Presidents club award 2024 and 2025
- Mazda 2025 Pinnacle member
Affiliations
- Sports
- love the river and camping
Timeline
Service Advisor
Tustin Mazda
12.2019 - Current
Insurance Verification Specialist
Byrum Health care
01.2019 - 12.2019
High School Diploma -
St Paul High School