Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Damian De Mooy

Medicine Hat

Summary

Customer-focused and growth-oriented professional with 11 years of telecom experience in customer service and sales, including 2 years managing a high-volume retail store. Skilled in team leadership, operational management, and driving KPIs. Passionate about continuous learning, helping others grow, and creating exceptional customer experiences. Seeking to leverage strong interpersonal and organizational skills in a Hotel Assistant Manager role!

Overview

11
11
years of professional experience

Work History

Store Manager

Phone Experts/Tom Harris Cellular
07.2023 - Current
  • Managed Daily Operations, Inventory management, Staff Scheduling & Supervision, Performance Development & Employee Growth within our company.
  • Recruited, trained, and coached a team of 2-8 to consistently meet and exceed sales targets and customer satisfaction goals.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Merchandising of stores - Ensuring a Clean store, Accurate product displays, Promotional displays to drive sales and accurate marketing materials.
  • Approved regular payroll submissions for employees.
  • Oversaw merchandising and promotional execution to align with corporate standards and boost in-store traffic.
  • Extensive Experience in Driving KPI's, Managing store Profitability, Implementing Marketing initiatives at the store level for store Growth (Tracking Metrics, Coaching for improvement, Making adjustments where needed)
  • Focus on Store Profitability for Year over Year Store Growth always looking for opportunities to increase profitability and working with the teams to implement.
  • Fostered a collaborative team environment, mentoring employees on product knowledge and customer engagement.
  • Addressed customer complaints & Escalations promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Senior Sales & Customer Service Specialist

Phone Experts/Tom Harris
10.2014 - Current
  • Delivered expert support in product sales, technical troubleshooting, and account management.
  • Consistently ranked among top performers in customer retention, upselling, and client rapport.
  • Mentored junior staff and contributed to onboarding and training initiatives.
  • Specialized in CRM activity tracking, customer follow-up, and solution-based service delivery.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Specialized in solution-based selling And Bundling of TELUS Services like wireless plans, Wireline Services, and mobile devices to individual and business clients
  • Focused on identifying customer needs to provide tailored solutions, resulting in high retention and loyalty

Inventory Manager (Temporary)

Phone Experts
01.2023 - 05.2023
  • Managed inventory for 10 retail locations including ordering, auditing, adjustments, and reporting.
  • Managed inventory control processes, ensuring accuracy and minimizing discrepancies.
  • Mid month & Full Store Inventory Counts, Conducting Audits and Adjustments.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to forecast demand and optimize stock levels.
  • Conducted regular audits to ensure compliance with inventory policies and standards.

Education

High School Diploma -

Medicine Hat High School
Medicine Hat
06-2013

Skills

  • Guest Service & Conflict Resolution
  • Leadership & Staff Development
  • Recruiting and hiring
  • Store Operations & P&L Management
  • Scheduling & Performance Coaching
  • Inventory Management & Visual Merchandising
  • Sales Strategy & KPI Execution
  • Customer Loyalty & Retention
  • Problem-solving
  • Multitasking and organization
  • CRM & POS Systems: RQ4, Partners
  • Microsoft Office Suite (Excel, Word, Outlook)

Languages

English
Native or Bilingual

Timeline

Store Manager

Phone Experts/Tom Harris Cellular
07.2023 - Current

Inventory Manager (Temporary)

Phone Experts
01.2023 - 05.2023

Senior Sales & Customer Service Specialist

Phone Experts/Tom Harris
10.2014 - Current

High School Diploma -

Medicine Hat High School

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Damian De Mooy