DAMI OLALEMI
Edmonton
Summary
Experienced Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, psychological, and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with over 7 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead - Support Housing Worker
Boyle Street Community Services
11.2023 - Current
- Implement strategies that support residents in meeting the goals laid out in their care plans
- De-escalate conflicts and respond to crisis situations including emergency and overdose response
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assist with daily living skills including unit cleanliness and organization, meals, hygiene management, pest management etc
- Coordinate referrals to other support services including Alberta Supports, Homecare, Cultural programming, etc
- Work collaboratively with external service providers including but not limited to: Housing First teams, Homecare, AHS, EPS, and other community supports
- Maintain detailed case notes, regular assessment, documentation, and files to track outcomes in Microsoft Office applications and Efforts To Outcomes (ETO)
- Perform other sundry duties assigned by the Manager/Team Lead.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Custodial Staff
Edmonton Public School Board
03.2023 - Current
- Maintain cleanliness and sanitation in educational settings
- Restock supplies as needed
- Perform minor maintenance tasks
- Collaborate with the custodial team for efficient operations.
- Promoted a healthy work environment through consistent adherence to sanitation standards and protocols.
- Assisted in emergency response situations, providing prompt action to minimize damage or disruption to facilities or occupants.
Personal Support Worker
Royal Garden Community Service
04.2016 - 10.2022
- Administered first aid and medications
- Transported clients to and from medical appointments with safety and efficiency.
- Ensured a clean, safe, and organized living space, adhering to health and safety protocols.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated transportation services for clients'' medical appointments or social engagements as needed.
Education
Bachelor of Science - Political Science
University of Lagos
01.2015
Skills
- Excellent problem-solving skills
- De-escalation techniques
- Strong commitment and enthusiasm
- Complaint resolution
- Operations Management
- Daily living support
- Health and safety awareness
- Emotional Support
- Cultural Sensitivity
- Proficiency in Google suite and microsoft office
Certification
- Standard First Aid/CPR and AED, St. John Ambulance Saint-Jean, Edmonton, Canada, 03/2023
- Confined Space, Energy Safety Canada, Edmonton, Canada, 03/2023
- Respectful Working Environment, EPSB, Edmonton, Canada, 03/2023
- Common Safety Orientation, Energy Safety Canada, Edmonton, Canada, 03/2023
Timeline
Team Lead - Support Housing Worker
Boyle Street Community Services
11.2023 - Current
Custodial Staff
Edmonton Public School Board
03.2023 - Current
Personal Support Worker
Royal Garden Community Service
04.2016 - 10.2022
Bachelor of Science - Political Science
University of Lagos
- Standard First Aid/CPR and AED, St. John Ambulance Saint-Jean, Edmonton, Canada, 03/2023
- Confined Space, Energy Safety Canada, Edmonton, Canada, 03/2023
- Respectful Working Environment, EPSB, Edmonton, Canada, 03/2023
- Common Safety Orientation, Energy Safety Canada, Edmonton, Canada, 03/2023
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