DAMGIELYN Ponce
Thornhill,ON
Summary
Dedicated Reception officer, Customer Service, and Sales Consultant with over 15 years of experience in UAE. Team builder who is accurately attentive to employees’ and guests’ needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
Overview
15
15
years of professional experience
Work History
Guest Relation Office/Receptionist Administrator
Al Futtaim- Honda
12.2010 - 09.2023
- Work as a team with all associates from Al Futtaim Honda within and across all branches to achieve the highest level of customer experience
- Perform Sales Coordinators tasks when SC is on annual leave or as advised by LM
- Escalate any complaints received via web/telephone or walk-ins to LM with RSM / OPS Manager / Admin Manager on a copy.
- All Web and telephone inquiries received from GMR are to be assigned to the relevant associate immediately
- Ensure all car deliveries are perfectly handed over to customers
- Responsible for monitoring & controlling demo cars in the entire showroom for test drives in & out
- Coordinating and preparing various reports concerning sales and administrative matters.
- Responsible for maintaining & updating all MIS documents for the entire facilities.
- Responsible for maintaining the updates related to HSSE policies and escalating them to all concerned departments.
- Responsible for handling all issues in the showroom related to maintenance, electricity, telephone lines photocopier machine to report to the concerned department
- Responsible for ordering all consumable items for the business (pantry items, toiletries, cleaning materials, stationaries).
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Beauty Advisor – Yves Saint Laurant
DFS Group
01.2008 - 11.2010
- Well-versed in brand and product knowledge to assist customers and handle customer queries.
- Lead and role model selling culture and luxury service.
- Responsible for monitoring the stocks and awareness of promotional events.
- Responsible for merchandising and conducting inventory quarterly
- Responsible for Monthly Sales Report and monthly local market survey.
- Ensures that the store has sufficient stock at all times by informing the buyer in charge of low stock level forwarding suggestions regarding ordering quantities and also following up on outstanding requisitions.
- Promoted additional products and services to increase sales numbers and revenue with a diverse selection.
- Responsible for maintaining and increasing the sales of the brand to achieve set targets, able to meet the expected above sales quota.
- Processed payments, entering sales in the register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Brand Specialist Nestle International Products
DFS Group
01.2005 - 01.2008
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Maintained organized, presentable merchandise to drive continuous sales.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Business Management -
Niagara College
Toronto, CanadaBusiness Management in Marketing -
Filipino Institute
Abu Dhabi, United Arab EmiratesSkills
- CRM Software Proficiency
- Communication
- Office Management
- Clerical Support
- Scheduling
- Administrative Support
- Customer and Client Relations
- Multi-Line Telephone Systems
- Customer/Client Relations
- Service-Oriented Mindset
- Guest relations management
Training
- Certificate of Administrative & Secretarial Skills, Regional Educational Institute, ABU DHABI
- CERTICATE of Microsoft Word, Excel, PowerPoint, Informatics Computer Institute, Philippines
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The positive thinker sees the invisible feels the intangible and achieves the impossible.
Winston Churchill
Timeline
Guest Relation Office/Receptionist Administrator
Al Futtaim- Honda
12.2010 - 09.2023
Beauty Advisor – Yves Saint Laurant
DFS Group
01.2008 - 11.2010
Brand Specialist Nestle International Products
DFS Group
01.2005 - 01.2008
Business Management -
Niagara College
Business Management in Marketing -
Filipino Institute