Dambudzo Gamuchirai Maupa

• Checked in passengers, assigned seats, and issued boarding passes.
• Answered customer questions regarding flight information, baggage, airport amenities, and travel regulations.
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Enforced airline policies such as smoking restrictions, carry-on item limits.
• Upheld uniform and conduct guidelines to maintain professional appearance.
• Carried and operated radio or pager to communicate with airport personnel.

Sunwing Airlines and Flair Airlines.

• Ensured compliance with safety regulations and airline policies.
• Provided boarding passes and luggage tags to customers.
• Greeted passengers and assisted with check-in procedures.
• Verified identification documents of passengers.
• Resolved customer complaints regarding flight delays or cancellations.
• Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong relationships with customers by providing personalized assistance and support.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Maintained accurate records of all sales and prospecting activities.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Identified opportunities for cross-selling additional products and services.
• Managed inventory levels by ordering sufficient stock for each account.