Damariz Tapia
Anaheim
Summary
Professional with substantial experience in managing customer relationships and driving account growth. Expertise in resolving issues, ensuring customer satisfaction, and optimizing retention strategies. Strong collaborator who adapts to changing needs and consistently delivers results. Proficient in communication, problem-solving, and customer service, with focus on achieving team objectives. Reliable and resourceful, ready to contribute significantly to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Representative
State Farm - Susie Kang Insurance Agency
01.2025 - 12.2025
- Responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Work with the agent to establish and meet marketing goals.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Developed tailored insurance solutions based on client needs, enhancing overall service delivery.
- Trained new team members on operational procedures and best practices for client engagement.
- Led initiatives to enhance customer retention through targeted outreach and personalized follow-ups.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Retained high-value clients by providing exceptional support and personalized service.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
Receptionist
Western Dental
04.2024 - 01.2025
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to company Policies
- Maintaining Appointment Book, Confirming Appointments, and Follow up on no shows/cancellation of Appointments
- Multitasking and handling insurances
- Collecting payments for general and orthodontic department
- Managing waiting area/ lobby & patient records
- Dental treatment planning and charting
- Scheduling appointments for general and orthodontic department
Team Member
Chick-Fil-A
04.2022 - 12.2022
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Collaborated with team to ensure efficient food preparation and order fulfillment during peak hours.
- Streamlined communication between front-line staff and kitchen personnel to improve service speed and accuracy.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed product knowledge skills to enhance individual and team performance.
Crew member
Raising Canes
06.2021 - 01.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and quality.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall productivity.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Delivery Driver
Uber Eats
02.2021 - 03.2022
- Accurate and quickly respond on short notice
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Collaborated with local restaurants to streamline order pickups and deliveries.
- Managed time effectively to meet tight delivery schedules consistently.
- Maintained accuracy in order details to minimize errors during delivery.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Barista
Starbucks
01.2021 - 04.2024
- Create a memorable guest experience by ensuring packaging, food presentation and quality are of the highest standards
- Crafted high-quality beverages to meet customer preferences and ensure satisfaction.
- Enhanced operational efficiency by optimizing workflow during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Provided exceptional customer service, resolving issues promptly to maintain loyalty and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new baristas on beverage preparation techniques and company policies.
- Developed specialty drink recipes, contributing to seasonal menu updates and promotions.
Crew Member
McDonalds
07.2018 - 05.2021
- Operated kitchen equipment to prepare menu items efficiently and safely.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new crew members on operational procedures and customer service protocols.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
High School Diploma -
Orange County Department of Education
Garden Grove, CA06-2020
Skills
- Customer engagement
- Goal oriented
- Account servicing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self motivation
- Excellent communication
- Customer relationship management
- Account management
- Customer service
- Positive attitude
- Cleaning
- Money handling
Certification
- Life & Health License
- Personal Lines License
- Food Handlers Certificate
Languages
English
Spanish
Tagalog
Timeline
Account Representative
State Farm - Susie Kang Insurance Agency
01.2025 - 12.2025
Receptionist
Western Dental
04.2024 - 01.2025
Team Member
Chick-Fil-A
04.2022 - 12.2022
Crew member
Raising Canes
06.2021 - 01.2022
Delivery Driver
Uber Eats
02.2021 - 03.2022
Barista
Starbucks
01.2021 - 04.2024
Crew Member
McDonalds
07.2018 - 05.2021
High School Diploma -
Orange County Department of Education