Hi, I’m
Damaris Jackline Nyaanga
Toronto,ON
Summary
Compassionate, trustworthy, and responsible individual with a strong desire to work with the elderly and vulnerable individuals in the healthcare field as a care giver. Am dedicated to helping people live a full, and dignified life. Am driven to improve patient lives with high-quality and caring support. Excellent planning and problem-solving skills paired with methodical and thorough approach.
Overview
15
years of professional experience
Work History
Apostle Of Jesus Aids Ministries
Home Based Care
03.2022 - 05.2023
Job overview
- Administering personal and bedside care to clients who are patients of HIV/AIDS in their sickling stages.
- Attend to Patients who are bedridden and not able to reach clinics.
- Duties included bathing, medication, personal hygiene, dressing and undressing, meal preparations, feeding and assisted feeding for those not able to
- Provide mental care and referrals where need be.
- Monitor patient's Cd4 count
- Refer patients to nutritionists and clinics when they are strong and better
- Improved family dynamics through conducting in-home therapy sessions, addressing communication barriers and conflict resolution strategies.
- Boosted client self-esteem and coping skills by implementing cognitive-behavioral interventions and mindfulness practices.
- Maintained accurate documentation of therapy sessions, treatment plans, and progress notes to track client success over time.
- Continuously enhanced professional development by attending workshops, conferences, and trainings focused on current best practices in home-based therapy.
Daproim Africa
Research/Data Entry Clerk
08.2020 - 02.2022
Job overview
- Streamlined workflow for faster processing of documents through efficient organization and prioritization of tasks.
- Digitalizing of Kenya Judiciary system.
- Data entry, research and processing of all court documents documents at Jomo Kenyatta International Airport Magistrate Court.
- Organization and prioritizing of documents.
- Maintained confidentiality of sensitive information through diligent adherence to judiciary policies and procedures.
- Increased data accuracy by meticulously entering and updating information in the judiciary database.
- Enhanced team productivity by collaboratively working with colleagues to complete projects on time.
- Reduced errors in data entry by consistently double-checking inputted information against source documents.
- Maintained confidentiality of sensitive information through diligent adherence to company policies and procedures.
- Assisted in training new employees, ensuring they quickly became proficient in their roles as Entry Clerks.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.
- Expedited document processing by accurately scanning, indexing, and filing paperwork for easy retrieval when needed.
- Improved overall office organization by implementing effective filing systems for both physical and digital records.
- Assisted with developing data entry processes.
- Analyzed current data records to provide detailed reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Aromatic SPA
Spa Therapist
03.2017 - 01.2020
Job overview
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
- Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services and boost sales.
Manji Foods Industries LTD
Sales and Marketing Representative
08.2008 - 03.2017
Job overview
- Selling and Marketing the company's products to wholesalers, retail shops,supermarkets,hawker refill points.
- Creating new markets.
- Running promotions to create awareness of new products,in order to increase sales
- Creating customer relationship,as we create rapport
- Note supply,demand,buying and selling trends
- Contact potential customers
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
Education
Liverpool Vct Training CentreNairobi, Kenya
No Degree from HIV/aids Care, Testing And Counselling
05.2008
Nairobi Institute Of Business StudiesNairobi,Kenya
No Degree from Beauty Therapy
04.2004
St. Joseph LIETAGO SECONDARY SCHOOLKisii,KENYA
High School Diploma
10.2001
Skills
- Computer skills
- Problem solving
- Leadership
- Customer service
- Team work
- Communication skills
- Grief counseling
- Life Transitions
- Active Listening
- Multitasking Abilities
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Home Based Care
Apostle Of Jesus Aids Ministries
03.2022 - 05.2023
Research/Data Entry Clerk
Daproim Africa
08.2020 - 02.2022
Spa Therapist
Aromatic SPA
03.2017 - 01.2020
Sales and Marketing Representative
Manji Foods Industries LTD
08.2008 - 03.2017
Liverpool Vct Training Centre
No Degree from HIV/aids Care, Testing And Counselling
Nairobi Institute Of Business Studies
No Degree from Beauty Therapy
St. Joseph LIETAGO SECONDARY SCHOOL
High School Diploma
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