Damara de la Roode
Vancouver,Canada
Summary
An outgoing Professional with a passion for people and providing exceptional customer experiences. Supported by over 10 years of Customer Service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hotel Belmont, The Living Room
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pizza Coming Soon
11.2023 - 04.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Offered information on new menu items, seasonal and daily specials, and pairings
- Communicated professionally with customers, colleagues and supervisors
- Supported colleagues with table-cleaning during high-volume shifts
- Listened to guest needs and responded promptly for personalized service
- Memorized knowledge of all Natural Wines available
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
Server/Expo
Tacofino Kitslano
01.2022 - 11.2023
- Complete knowledge of the restaurant menu with the ability to answer all and any questions
- Prepared cocktails and bar drinks efficiently
- Led expo station during lunch and dinner service
- Clear and clean tables to maintain the overall presentation of the restaurant
- Entered orders into the POS to coordinate with kitchen staff
- Informed customers of ingredients and allergens to support sensible menu choices
- Anticipate guests' needs, maintain satisfaction, and respond urgently and appropriately to guest concerns and requests
Barista
Starbucks
09.2019 - 05.2021
- Documented complex orders to accurately process payments in POS system
- Memorized all drink recipes including off-menu recipes
- Craft and create drink orders during high-volume hours
- Create customer connections to ensure long-term sales
- Maintained the highest standards of service to support company reputation and customer satisfaction
- Educated customers on beverage menu items and provided samples of daily brews
Education
Highschool diploma -
South Kamloops Secondary School
01.2015
Skills
- Excellent communication and memorization skills
- Positive and Professional
- Exceptional multi-tasking skills and detail-oriented
- Dedicated team player, adaptive and outgoing
- Does well in fast-paced environment
- Strong work ethic
Certification
Serving it Right, 12/31/27
Timeline
Server
Hotel Belmont, The Living Room
05.2024 - Current
Server
Pizza Coming Soon
11.2023 - 04.2024
Server/Expo
Tacofino Kitslano
01.2022 - 11.2023
Barista
Starbucks
09.2019 - 05.2021
Serving it Right, 12/31/27
Highschool diploma -
South Kamloops Secondary School
Similar Profiles
Bianca OportoBianca Oporto
Sever at The Living Room - The Belmont HotelSever at The Living Room - The Belmont Hotel
Sophie FolkersenSophie Folkersen
Lead Hostess at Belmont-The Living Room and BasementLead Hostess at Belmont-The Living Room and Basement
Charlene GamayCharlene Gamay
Purchasing Supervisor at Savoy Hotel Boracay Inc / Belmont Hotel Boracay IncPurchasing Supervisor at Savoy Hotel Boracay Inc / Belmont Hotel Boracay Inc