Damara Buchko

• Handle emergency calls and calls for service from the public, always maintaining an awareness of the queue
• Maintain up-to-date knowledge of emergency call procedures and standard operating procedures of the RCMP OCC
• Provide calm and reassuring assistance to callers in high stress situations, maintaining composure and gathering concise, accurate details of the situation to be relayed to responding officers in files I create using a computer aided dispatch system
• Diffuse and comfort a steady stream of very upset, often quite angry callers
• Handle multiple high-stress priority calls at once, dispatching appropriate resources and documenting all details, running queries on subjects, plate numbers, places and attaching to the file simultaneously to ensure officer and public safety
• Acknowledging flags in queries performed and ensuring officers are aware of said flags
• Maintain constant awareness through a 12 hour shift of all calls for service currently active, of my colleague's conversations with their callers, of all radio traffic to ensure I am ready to assist without being asked and to be the most efficient operator possible
• Prioritize calls for service and dispatch to RCMP officers, provide support to officers through their response and followup, contact other departments for support as soon as possible if needed ; i.e. ensuring EMS is notified or that police dog services are called.
• Perform regular status checks on all officers, run queries through CPIC , PIP and PROS as requested

• Handled large volume of inbound calls at the Member Contact Centre, always maintaining awareness of the queue while efficiently spending appropriate time having a quality, meaningful conversation with members about their financial wellbeing
• Trained new financial advisors on the phone system, banking system and ethics Conexus employees possess for 2 years
• Contributed to a positive team environment in an adverse call centre department, often leading team-building activities as the social committee representative
• Underwrote, approved and disbursed lending products from start to finish in the span of one phone call
• Met with members over the phone to discuss assets, expenses, and long-term and short-term investment goals to devise personal financial plans to aid their financial well-being
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs

- Supervised upwards of 25 staff members on game days at Mosaic Stadium, staffing all areas of the club seating.

- Ensured clientele received exceptional game day experience, reflective of the preferred seating that was paid for

- Acted as ambassador/liaison for the Roughrider Football Club and represented it's values, integrity, pride in our team face to face with the high class clientele