Daman Thind
Surrey ,Canada
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
STAFFING SPECIALIST
People Ready
04.2022 - Current
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Completed human resource operational requirements by scheduling and assigning employees.
- Increased diversity within the workforce by promoting inclusive hiring practices and collaborating with community organizations.
- Conducted performance reviews and provided feedback to managers on employee performance.
Assistant Human Resources Manager
Accents @Home
Burnaby, BC
07.2021 - 03.2022
- Contributed towards revenue growth of 15% in the tenure
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
- Managing major client accounts & on-site customer service
- Cash balancing of store at beginning & end of the day
- Verify employee job schedules & train new hires.
- Instructed senior leaders on appropriate employee corrective steps.
CUSTOMER SERVICE REPRESENTATIVE
Enterprise Rent-a-car
Surrey, BC
11.2019 - 07.2021
- Engaged with customers regarding their questions & complaints
- Increased SQI (Service Quality Integrity) from 69% to 91%
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Documented, researched, and resolved customer service issues
- Compiled customer feedback to recommend improvements to management.
Education
Post Baccalaureate Diploma - Human Resource Management
Douglas College
BC, Canada04.2021
Bachelor of Business Administration - Human Resource Management
Punjab University
04.2019
Skills
- Database Maintenance
- Staffing Agency Coordination
- Human Capital Management
- New Hire Onboarding
- Cost Control
- In-Person and Telephone Interviewing
- Recruitment expertise
- Human Resources Management Systems
- Labor laws understanding
- Employer Branding
- Termination Documentation
- Data Analysis
- Pre-Screening and Qualifying
- Staffing Processes
- Event Staffing
- Internal Communications
- Conflict Management
- Cross-Departmental Team Collaboration
- Contract Negotiation Expertise
- Staff Training
- Meeting Support
- Networking
- Manage Employee Relations
- Recruitment Management
- Reviewing Resumes
- Client Requirements
- Time Tracking and Payroll Administration
Accomplishments
- Supervised team of 75 staff members for organizing an event called cirque du soleil in vancouver.
- Successfully ran the Abbotsford branch independently, doubling daily dispatch from 7 to 15 by acquiring new clients and retaining existing ones.
- Managed the Kamloops branch solo, significantly boosting daily dispatch from 6 associates to 18 within a month.
- Single-handedly oversaw the Surrey branch for over two months, increasing daily dispatch from 2 to 11, securing new businesses, and re-establishing relationships with previous clients through proactive outreach.
- Implemented a brief valuation process and designed tests to enhance the quality of associates, ensuring the selection of top-notch candidates for specific roles.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Skills Ratings
- Computer proficiency, 8/10
- Problem Solving / Critical thinking, 8/10
- Leadership Experience, 9/10
- Organizational / Communication skills, 10/10
- Attention to detail, 9/10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
STAFFING SPECIALIST
People Ready
04.2022 - Current
Assistant Human Resources Manager
Accents @Home
07.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
Enterprise Rent-a-car
11.2019 - 07.2021
Post Baccalaureate Diploma - Human Resource Management
Douglas College
Bachelor of Business Administration - Human Resource Management
Punjab University