Damanreet Maanshahia
Brampton
Summary
To acquire a place which develops my skills and knowledge where I can enhance my skills.
Driven Pharmacy Technician student with proven track record and success in building strong relationships with patients and clients. Detail-oriented, committed to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
8
8
years of professional experience
Work History
Customer Service
Harvey’s
04.2017 - Current
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Maintained standards of quality, timeliness, productivity and customer service.
- Implemented strategies to increase customer service satisfaction ratings.
Pharmacy Assistant
IDA Pharmacy
08.2024 - 12.2024
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Supported operations with filing, copying and faxing.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Verified patient information to correctly dispense medications.
Pharmacy Assistant Volunteer
Dusk Pharmacy
09.2023 - 03.2024
- Merchandised over-the-counter goods and rotated stock.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into the Fillware system.
- Resolved third-party billing, computer system and customer service issues.
Education
Pharmacy Technician - Health Education
Sheridan College
Brampton, ON04-2025
Skills
- Drug safety
- Workflow optimization
- Order verification
- Patient confidentiality
- Secure storage of medications
- Billing support
Hobbies and Interests
- Traveling
- Cooking
- Music
- Writing songs
- Quotes
- Paintings
- Animal welfare and care
Languages
English
Native or Bilingual
Software
Kroll
Fillware
Timeline
Pharmacy Assistant
IDA Pharmacy
08.2024 - 12.2024
Pharmacy Assistant Volunteer
Dusk Pharmacy
09.2023 - 03.2024
Customer Service
Harvey’s
04.2017 - Current
Pharmacy Technician - Health Education
Sheridan College
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