Damanpreet Kaur Grewal
Abbotsford,Canada
Summary
Dedicated and professional with a proven track record in management, leadership, and communication. Highly detail-oriented when it comes to problem-solving and planning. Eager to contribute immediately to your organization. Possesses excellent communication, time management, and computer skills, with confidence in ability to excel in the vacancy at your company. Recognized by peers for being hardworking and reliable in helping your company achieve its goals. Experience in problem-solving, service, and time management, determined to leverage abilities to successfully fill the role at your company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Marshalls
09.2022 - Current
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Customer service/ Food supervisor
Taco del mar
08.2018 - 03.2023
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Performed general maintenance and repair
- Participated in ongoing training to enhance one's own job skills and knowledge
- Performed routine and scheduled maintenance services
- Troubleshot minor problems and reported larger technical issues
- Conducted staff meetings to relay general information or to address specific topics
- Met deadlines while maintaining high-quality deliverables
- Assisted with new hire orientation and employee training
- Worked with coworkers to complete tasks
- Developed departmental objectives, budgets, policies, procedures and strategies
- Provided efficient and courteous service to customers at all times
Administrative/customer service representative
Walmart
02.2022 - 08.2022
- Writing emails or answering the phone to talk with clients and other departments
- Organizing and maintaining records, files, and databases
- Scheduling appointments and maintaining calendars
- Writing memos and transcribing recorded dictation
- Inspected stock items for wear and defects, reported and damage to supervisors
- Kept records on use and damage of stock and stock-handling equipment
- Stocked shelves, racks and cases with new or transferred merchandise
- Recommended disposal of excess, defective and obsolete stock
- Disposed of damaged or defective items
- Obtained merchandise from bins and shelves
- Referred to price lists to attach and change price tags on merchandise
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities
Customer Service/ Cashier
Save On Foods
10.2021 - 02.2022
- Greeted and informed customers of products, fostering positive store experiences
- Delivered service excellence through all points of contact
- Built and maintained positive working relationships with co-workers
- Reconciled and prepared bank deposits
- Resolved and de-escalated issues to address customer concerns
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Employed technology systems to locate products or place online customer orders
Education
General Studies - Arts
The University of Fraser Valley
Abbotsford, BC08.2020
Skills
- Customer service standards
- Customer Satisfaction
- Worker Training
- Safety Training
- Maintaining Clean Work Areas
- Cooking Procedures
- Hiring and Firing
- Dining Area Cleaning Supervision
- Food and Beverage Service
- Service Training
- Cash Receipt Balancing
- Equipment Arrangement Specifications
- Timesheet Organization
- Preparing Food
- Food safety and quality
- Greeting and Seating Guests
- Food Assembly Supervision
Languages
Fluent in English, Hindi and Punjabi
Timeline
Customer Service Representative
Marshalls
09.2022 - Current
Administrative/customer service representative
Walmart
02.2022 - 08.2022
Customer Service/ Cashier
Save On Foods
10.2021 - 02.2022
Customer service/ Food supervisor
Taco del mar
08.2018 - 03.2023
General Studies - Arts
The University of Fraser Valley
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