Damanpreet singh
Orangeville,ON
Summary
Dedicated individual with a track record in performing administrative tasks and scheduling appointments. Bringing remarkable customer service and administrative abilities, proficient in data entry, maintenance of records, and scheduling of appointments. To benefit a progressive company in the role of a front-of-house professional, coming with remarkable critical thinking skills, a keen sense of active listening, and professional bearing. Benefit the company as a professional with strong interpersonal skills in strategic planning, resource allocation, and client profiling, to grow the customer base of the company. A team player with a charming personality is necessary for receiving clients and enlivening social connections; proficient in working the phone lines, scheduling, filing, and multitasking. Eager to expand my skill set through external training to help boost all major front desk KPIs. Proven history of successful work with cross-functional teams. Seeking to deliver project management excellence. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Responding to emergency situations and handle guest's questions and guest's complaints.
Overview
8
8
years of professional experience
Work History
Food Service supervisor
Boston Pizza
01.2023 - Current
- Maximize food quality by closely monitoring shipments, preparation and food handling by servers.
- Enforce staff performance and service standards to deliver consistent and positive customer experiences.
- Measure the percentage improvement in staff proficiency in stocking condiments and inputting orders correctly.
- Assisting restraint managers with pricing by providing ingredient cost and portioning information.
- Pricing and ordering food products kitchen equipment’s and food services supplies.
- Help managers to ascertain food and labour cost with accordance to supply and demand.
- Training new staff members to get used to day-to-day restaurant operations.
- Keeping daily log of inventory and daily sales in different set of reports.
Manager Dispatch operations
Best Bay logistics
01.2020 - 12.2022
- Handling Import export operations for Tesla motors from 3 Major Ports in Oakland, Ca.
- Handling over 1500 carriers for handling freight of multiple freight forwarders.
- Submitting reports on production and estimates to management, ensuring each job is profitable.
- Coordinating with multiple shipping line to track shipment ETA’s to Ports.
- Coordinating with custom brokers to make sure the shipments are custom released.
- Working with multiple freight forwarders to meet supply chain needs in California and connecting states of USA.
- Handling freight for prime customers AMAZON, NIKE, FRITO, and TESLA ETC.
- Analyzing cost management to make maximum profits.
- Maintaining daily profit analyzation and daily performance reports.
- Maintaining effective communication with customers and carriers to achieve 100% performance ratio.
- Monitoring freight availability on terminal websites and tracking vessel cut offs to make sure no dwell fees are incurred.
- Forecasting work and managing freight distribution.
- Working with freight brokers to equally distribute freight to assigned carriers.
- Coordinating with carriers to ensure timely deliveries.
- Preparing bills and coordinating with brokers to ensure timely payments.
Front Office associate
The Lalit Hotel
Chandigarh
01.2018 - 01.2020
- Daily guest check in check out operations.
- Handling major group check in.
- Handling billing folios.
- Maintaining all guest records and required documentation for foreign client.
- Handling night audits and Hotel POS audits.
- Preparing necessary night reports to analyze daily sales statistics of the property.
- Maintaining an effective communication with guest relation team to enhance guest experience.
- Keeping the track of property SOP’s.
- Maintaining effective communication with accounts receivable department to recover timely payments from clients.
- Records management.
- Created effective cash handling, credit card, and direct billing procedures in order to ensure all guests receive accurate, timely and precise charges upon checkout.
- Prepared forecasts and reports and assisted in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff were on hand to provide top quality customer service.
- Resolved customer complaints, anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Recorded information about financial status of customers and status of collection efforts.
- Monitoring guest satisfaction processes, and respond to guest concerns, and inquiries
Education
B. Sc. (H&HA) -
Chitkara School of Hospitality
01.2017
Class XII -
Kendriya vidyalaya Zirakpur
01.2013
Class X -
Dikshant international school
01.2011
Skills
- Problem assessment
- Creative problem solving
- Employee scheduling
- Point of sale systems
- Leadership abilities
- Teambuilding and supervision
- Oral and written communication skills
- Cost control
- Food safety
- Staff training
- Quality assurance
- Team leadership
- Customer service
- Problem solving
- Staff supervision
Projects
JW Marriot Chandigarh, 6 Months training in all departments
Hobbies and Interests
- Listening to music
- Playing Pool and Snooker
- Playing cricket
Accomplishments
Top performer of the quarter
Timeline
Food Service supervisor
Boston Pizza
01.2023 - Current
Manager Dispatch operations
Best Bay logistics
01.2020 - 12.2022
Front Office associate
The Lalit Hotel
01.2018 - 01.2020
B. Sc. (H&HA) -
Chitkara School of Hospitality
Class XII -
Kendriya vidyalaya Zirakpur
Class X -
Dikshant international school