Damanpreet Singh
Brampton,Ontario:CAN-ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Corporate Protection And Investigation Services
2023.09 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Customer Support Executive
Fusion BPO Services
2022.11 - 2023.05
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
PG Diploma - Global Business Management
Conestoga College
Kitchener, ON12.2023
PG Diploma - Project Management
Georgian College
Toronto, ON12.2022
B.Tech - Electronics And Communication Engineering
IP University
New Delhi, India 06.2018
Skills
- Customer Support
- Follow-Up Skills
- Report Preparation
- Client Relations
- Microsoft Excel
- Call Management
- Coordination
- Complaint Resolution
- Active Listening
- Complaint Handling
Languages
Timeline
Customer Service Representative
Corporate Protection And Investigation Services
2023.09 - Current
Customer Support Executive
Fusion BPO Services
2022.11 - 2023.05
PG Diploma - Global Business Management
Conestoga College
PG Diploma - Project Management
Georgian College
B.Tech - Electronics And Communication Engineering
IP University
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