Damanpreet
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
PC Financial
11.2019 - 02.2021
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Flight Cheker
Newrest Ont
05.2021 - 01.2022
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Dispatcher
Air And Ocean Land
05.2022 - 07.2025
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Directed dispatching, routing, and tracking of vehicles.
- Handled multifaced clerical tasks such as : scheduling appointments, booking reservations at terminals and tracking shipments on CN/CP rail systems.
Education
Diploma In Business - Business Accountancy
Canadore College
09.2019
Skills
- Creative problem solving
- Shipping procedures understanding
- Professional telephone demeanor
- Inbound and Outbound Calling
- Recordkeeping strengths
Availability
Full time
Timeline
Dispatcher
Air And Ocean Land
05.2022 - 07.2025
Flight Cheker
Newrest Ont
05.2021 - 01.2022
Customer Service Agent
PC Financial
11.2019 - 02.2021
Diploma In Business - Business Accountancy
Canadore College
Similar Profiles
Sukhmandeep SinghSukhmandeep Singh
Field Marketing Representative at PC FinancialField Marketing Representative at PC Financial
AMAN ARORAAMAN ARORA
Senior Financial Sales Representative at PC FINANCIALSenior Financial Sales Representative at PC FINANCIAL
Sumit GuptaSumit Gupta
Sales Representative at PC FINANCIALSales Representative at PC FINANCIAL
Mandeep KaurMandeep Kaur
Shipper/ Receiver Coordinator at KG-PackagingShipper/ Receiver Coordinator at KG-Packaging
FORAM PATELFORAM PATEL
Personal-support-worker at Lion Health CarePersonal-support-worker at Lion Health Care