Damanjit Dhami
Surrey,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused security professional with full-time experience in a busy corporate environment, bringing strong
communication, conflict resolution, documentation, attention to detail, policy compliance and risk-awareness skills.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Customer Service Representative
Commissioner
Vancouver, British Columbia
12.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Assisted customers with account inquiries and transaction processing.
- Conducted follow-up communications to ensure customer satisfaction.
- Processed orders and maintained accurate customer records.
- Educated customers about products and services offered.
- Collaborated with team members to enhance service quality.
- Utilized customer management software for tracking interactions.
Customer Service Representative
Garda World
Surrey, BC
08.2024 - 09.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and maintained accurate customer records.
- Collaborated with team members to enhance service quality.
Education
Sheridan College
Skills
- Customer Service Communication Conflict Resolution Problem Solving Compliance Attention to Detail Risk Awareness Relationship Building Documentation Confidentiality Teamwork Adaptability
- Transaction processing
- Customer support
- Relationship management
- Service quality
- Process optimization
- Cross-selling techniques
- Team collaboration
Languages
English
First Language
Punjabi
Advanced (C1)
C1
Timeline
Customer Service Representative
Commissioner
12.2024 - Current
Customer Service Representative
Garda World
08.2024 - 09.2026
Sheridan College