DAMANI ROBERTS

• Communicate with users, diagnose, and resolve technical problems.
• Research and implement solutions; maintain a log of problems and solutions.
• Provide support for business systems, networks, and the Internet.
• Foster partnerships to improve support workflows; mentor junior team members.
• Review and maintain files; conduct data entry.
• Coordinate administrative functions: budget, personnel, meetings, and clerical duties.
• Prepare confidential documents and reports; schedule meetings and conferences.
• Maintain office supply inventory; coordinate building fixes with vendors.
• Install and configure computer hardware and software.
• Troubleshoot system and network issues; replace parts as needed.
• Support new application roll-outs; manage user accounts and password issues.
• Conduct electrical safety checks on computer equipment.

Additional Roles

General Construction Laborer

• Load, unload and transport construction materials
• Erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades
• Mix, pour and spread materials such as concrete.
• Assist in drilling and blasting on construction sites
• Assist in framing houses, erecting walls and building roofs
• Assist in demolishing buildings
• Clean and pile salvaged materials

• Providing customers with information about the Amazon Prime Visa Reward Signature Card & Amazon Prime Store Card.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Assisted customers in navigating company's products and services, enhancing their overall experience.
• Educated customers about billing, payment processing and support policies and procedures.
• Reward points.
• Responding to customer inquiries via phone, email, or chat.
• Assisting customers with orders, returns, and account-related issues.
• Resolving customer complaints in a timely and satisfactory manner.
• Providing accurate and helpful information to customers.
• Updating customer account information and orders.
• Processing customer orders and handling returns and exchanges.
• Maintaining a high level of product knowledge to assist customers with their inquiries.
• Following up with customers to ensure that their issues have been adequately addressed.

• Packs and unpacks items to be stocked on shelves.
• Stocks shelves throughout the day and ensures stock levels are maintained.
• Merchandises goods appropriately to attract customers.
• Ensures all merchandise is correctly priced and displays the correct shelf edges; communicates with shelf-edge personnel regarding updates.
• Ensures all items have barcodes affixed and replaces missing barcodes as needed.
• Provides excellent customer service, including maintaining visibility on the floor, answering questions about merchandise and promotions, and assisting customers in locating items.
• Answers telephone calls and responds to customer queries.
• Checks for misplaced items and returns them to the correct shelves or aisles.
• Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
• Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
• Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
• Picked and packed order items.
• Followed orders precisely for correct items, sizes and quantities.
• Kept work areas neat, clean and free from debris.
• Recorded daily activities for inventory control.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Safely and securely loaded items to prevent damage during transport.