Damandeep Singh
Brampton
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farm Boy Inc.
07.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
Professional Sales Representative
Curatio Healthcare Pvt. Ltd.
01.2020 - 03.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Boosted referral business by cultivating positive relationships with existing customers and encouraging word-of-mouth promotion.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication throughout the sales process.
- Built strong relationships with clients for repeat business and customer satisfaction.
- Participated in trade shows and networking events to generate new business opportunities and expand professional network.
- Optimized territory coverage by strategically planning daily routes to maximize efficiency without sacrificing client engagement quality.
Education
Graduate Certificate in Project Management - PMAL - Project Management
Algoma University
Brampton, ON12-2024
Bachelor of Computer Applications - Computer Applications
Lovely Professional University
Phagwara, India06-2018
Diploma - Electrical Engineering
Government Polytechnic College
Bathinda, India06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Office Suite
- Relationship building
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Farm Boy Inc.
07.2023 - 12.2024
Professional Sales Representative
Curatio Healthcare Pvt. Ltd.
01.2020 - 03.2023
Graduate Certificate in Project Management - PMAL - Project Management
Algoma University
Bachelor of Computer Applications - Computer Applications
Lovely Professional University
Diploma - Electrical Engineering
Government Polytechnic College
Similar Profiles
Jessica BernardJessica Bernard
Assistant Service Manager at Farm Boy Inc.Assistant Service Manager at Farm Boy Inc.
Damandeep SinghDamandeep Singh
Customer Service Representative at Farm Boy Inc.Customer Service Representative at Farm Boy Inc.
SAHIL BABBARSAHIL BABBAR
Supply Chain Team Lead at Farm Boy Inc.Supply Chain Team Lead at Farm Boy Inc.
Rajvinder KaurRajvinder Kaur
Long Term Care Aide at Tender Nursing CareLong Term Care Aide at Tender Nursing Care
Manpreet KaurManpreet Kaur
RPN at Schlegel VillagesRPN at Schlegel Villages