Damandeep Kaur
Summary
- Experienced Customer Service Advisor at Canara Bank India with expertise in account management and complaint resolution.
- Demonstrated commitment to operational excellence and teamwork through proactive support across departments, contributing to the bank's service quality.
- Meticulous cash handling and proficient use of Microsoft Office for data entry consistently enhance customer satisfaction.
- Skilled in effectively addressing and resolving a variety of customer inquiries and concerns using strong communication and problem-solving abilities.
- Knowledgeable in customer relationship management, fostering positive client interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Canara Bank India
06.2017 - 08.2024
- Performed general clerical duties such as filing documents related to customer accounts.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Provided assistance to other departments such as Loan Officers or Customer Service Representatives when needed.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Officer
ICICI Bank
07.2013 - 12.2013
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
POST GRADUATE DIPLOMA IN BANKING OPERATIONS - Banking And Finance
IFBI
CHANDIGARH11-2013
B.Tech - Biotechnology
Beant College of Engineering And Technology
05-2012
Skills
- Account Management
- Complaint Handling
- Reporting and documentation
- Clerical Support
- Customer relations
- Customer service excellence
Certification
- Post - Graduate diploma in banking operations (PGDBO)
- Business Analysis and Project management.
- Introduction to Microsoft Excel
Timeline
Customer Service Advisor
Canara Bank India
06.2017 - 08.2024
Customer Service Officer
ICICI Bank
07.2013 - 12.2013
B.Tech - Biotechnology
Beant College of Engineering And Technology
POST GRADUATE DIPLOMA IN BANKING OPERATIONS - Banking And Finance
IFBI
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