Damandeep Kaur
Halifax,NS
Summary
Adept at account management and complaint resolution, I excelled as a Customer Service Advisor at Canara Bank India, enhancing customer satisfaction through meticulous cash handling and proficient use of Microsoft Office for data entry. My proactive support across departments underscored a commitment to operational excellence and teamwork, significantly contributing to the bank's service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Canara Bank India
Banur, Punjab, India, Punjab
06.2017 - 08.2024
- Handled cash deposits and withdrawals accurately according to established procedures.
- Performed general clerical duties such as filing documents related to customer accounts.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Balanced cash drawer on a daily basis, maintained accurate records of transactions, and reconciled discrepancies in cash accounts.
- Provided assistance to other departments such as Loan Officers or Customer Service Representatives when needed.
- Processed stop payment requests according to Bank guidelines while explaining terms and conditions clearly to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
Education
B.Tech - Biotechnology
Beant College of Engineering And Technology
Gurdaspur, Punjab, India05-2012
Skills
- Account Management
- Complaint Handling
- Reporting and documentation
- Clerical Support
Certification
- Post - Graduate diploma in banking operations (PGDBO)
Languages
English
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Advisor
Canara Bank India
06.2017 - 08.2024
B.Tech - Biotechnology
Beant College of Engineering And Technology
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