Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damandeep Kaur

St. John's,NL

Overview

4
4
years of professional experience
1
1
Certification

Work History

Appointment Setter

Quorum
St. John's, Newfoundland and Labrador
07.2024 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Technical Support

Transcom
Brampton, ON
06.2021 - 09.2024
  • Handled customer inquiries over and provided technical support via livechat and telephone.
  • Managed technical support managers and technical coordination with external platforms.
  • Managed call flow to respond to technical support needs of customers.
  • Developed post-sale technical processes for installation and technical support.
  • Delivered pre-sales technical support for Windows server and desktop virtualization.
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Provided technical support for computer-related problems through email, telephone, and hands-on support.

Retail Sales Associate

Kitchen Plus
Toronto, ON
02.2023 - 01.2024
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.

Crew Member

Mc Donalds
Toronto
06.2020 - 04.2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning
Toronto, ON
04.2022

Skills

  • 3 years of Call center experience
  • Customer Technical Support
  • Data entry expertise
  • Workflow Management
  • Inbound calling
  • Outbound Calling
  • Calendar scheduling
  • Strong Organization
  • Appointment Setting

Certification

Smart Serve Certified

Timeline

Appointment Setter

Quorum
07.2024 - Current

Retail Sales Associate

Kitchen Plus
02.2023 - 01.2024

Technical Support

Transcom
06.2021 - 09.2024

Crew Member

Mc Donalds
06.2020 - 04.2023

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning

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Damandeep Kaur