Damanbir Kaur Uppal
Summary
Motivated and highly productive associate with a strong sense of responsibility, exceptional organizational skills, and a customer-oriented approach. Over years of experience in diverse retail and customer service environments, adept at making critical business-savvy decisions. Skilled in handling customer interactions, resolving issues promptly, and building strong relationships through effective communication and empathy. Proven track record of maintaining high customer satisfaction levels, fostering loyalty, and consistently achieving sales targets by enhancing customer interactions.
Overview
7
7
years of professional experience
Work History
Customer service representative
Western Union
12.2023 - Current
- Processed Cash cheques, make deposits and Loan Payments
- Assisted members by providing accurate information about the currency exchange rates
- Processed customers transactions
- Answered incoming customers inquires
- Performed a variety of service functions such as opening and closing profiles
- Accurately completed daily logs including balancing, money orders, checks etc.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Inventory Control Coordinator
SBE Canada
02.2021 - 04.2022
- Supervise and develop Inventory Control Specialist
- Ensure timely resolution of company inventory discrepancies
- Compile, analyze and distribute Inventory Discrepancy Reports on a weekly basis
- Schedule and conduct semi-annual physical inventory
- Schedule and conduct physical inventory recounts and or cycle counts as necessary
- Maintain working knowledge of Sales Audit processes and procedures
- Keep all records in their own system called Artemis
- Use excel file to record daily basis product used by technicians
- Keep all record of misplace and losses products from inventory room
- Streamlined warehouse operations for increased efficiency through effective coordination with team members.
- Reply daily basis's email and answer coming calls from different vendors
- Keep all shipment paperwork record in separate boxes according to the different courier
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Received “Best stock control award of the year” from head office on evaluation
Supervisor
Subway
02.2021 - 04.2022
- Ensured customer orders were created correctly
- Encouraged customers to join available reward program to increase sales.
- Solved customer problems via telephone and in-person to improve customer experience
- Increased sales by offering customer's ongoing deals
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted each customer transaction efficiently, accurately and effectively
- Assisted employees with scheduling concerns and questions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed payroll problems and questions
- Received “Best customer service star” for exceptional customer service from head office on evaluation
Crew trainer
McDonald's
07.2018 - 01.2021
- Guide the new comers
- Ensuring that customer service standards will meet and maintained
- Representing the brand by providing in depth promotion information
- Creating and fostering positive work environment
- Taught new team members correct procedures for all areas of operations.
- Operating the cash register
- Trained other employees in customer service, food safety, and performance requirements.
- Helping in maintain clean working environment
- Received “employee of the month twice” for punctuality and regularity
Education
Post-secondary Diploma - computer Programming
Lambton College of business, health and technology
Toronto, ON12.2019
Skills
- Financial analysis expertise
- Rapid learner
- Detail-oriented approach
- Accurate data entry
- Collaborative team worker
- Cash handling
- Record keeping
- Excellent multitasker
- Active listening
- Critical thinking
- Conflict resolution
- Time management
- Goal oriented
- Customer service
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Full Professional
Timeline
Customer service representative
Western Union
12.2023 - Current
Inventory Control Coordinator
SBE Canada
02.2021 - 04.2022
Supervisor
Subway
02.2021 - 04.2022
Crew trainer
McDonald's
07.2018 - 01.2021
Post-secondary Diploma - computer Programming
Lambton College of business, health and technology
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