DAMAN SARANGAL
North York,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
10.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Concession Stand Cashier
Rogers Centre
04.2023 - 10.2023
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Used cash register to tender change and process cash and credit card payments.
Security Guard
Tres Star Security &Solutions
08.2021 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
Global Business Management - Economics And Finance
Fleming College Toronto
01.2023
B.COM (Honours) -
Guru Nanak Dev University
01.2021
Skills
- Data Entry
- Data Collection
- Call Management
- Paperwork Processing
- Product Knowledge
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Clerical Support
License
- Smart serve
- Security Licence
- CPR level
Skills Interests - Skills
Microsoft Office, Google Analytics, Google Docs, Google Sheets
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Licensed security guard
- Certified smart serve
- Licensed CPR level C
Timeline
Customer Service Representative
LCBO
10.2023 - 12.2023
Concession Stand Cashier
Rogers Centre
04.2023 - 10.2023
Security Guard
Tres Star Security &Solutions
08.2021 - 12.2022
Global Business Management - Economics And Finance
Fleming College Toronto
B.COM (Honours) -
Guru Nanak Dev University
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