Damad Yahia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Call Centre Customer Service Representative
National Bank Of Canada
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Receptionist
Hotel President
07.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Management Trainee
Enterprise Rent A Car
10.2019 - 07.2022
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Digital Marketing Trainee
Diabetes Estrie
10.2017 - 12.2017
- Created relevant, original and high-quality internal and external communication.
- Drove design thinking from ideation through concept development, refinement and execution.
- Assisted with social media profiles by creating and posting engaging text, image and video content aligned with organization's goals.
- Created unique or clever ideas about topics or situations and developed creative ways to solve problems.
Management Trainee
Commerce Sherbrooke
10.2016 - 12.2016
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
BBA - Marketing And Consumer Studies
University of Quebec
Trois Rivières05.2023
High School Diploma -
Collegial Séminaire of Sherbrooke
Sherbrooke09.2019
Skills
- Training and Development
- Good Listening Skills
- Customer Support
- Database Maintenance
- Customer Experience
- Customer Relationship Management
Languages
- French- Native
- English- Fluent
- Arabic-Fluent
Timeline
Call Centre Customer Service Representative
National Bank Of Canada
01.2023 - Current
Front Desk Receptionist
Hotel President
07.2022 - 01.2023
Management Trainee
Enterprise Rent A Car
10.2019 - 07.2022
Digital Marketing Trainee
Diabetes Estrie
10.2017 - 12.2017
Management Trainee
Commerce Sherbrooke
10.2016 - 12.2016
BBA - Marketing And Consumer Studies
University of Quebec
High School Diploma -
Collegial Séminaire of Sherbrooke
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