Daly Baldwin
Bath,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
School Bus Driver
Stock Transportation
11.2023 - 01.2025
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Sheet Metal Operator/Nester
Direct Coil
10.2018 - 02.2023
- Operated machinery to ensure smooth production processes.
- Monitored equipment for safety and optimal performance.
- Improved workflow by efficiently managing production tasks.
- Conducted regular maintenance checks to prevent breakdowns.
- Translated work orders and blueprints into parameters and plans.
- Collaborated with team members to meet production goals.
- Coordinated with supervisors to prioritize tasks and streamline operations.
- Followed safety protocols to maintain a secure work environment.
- Adjusted machine settings to optimize production efficiency.
Web Developer
Dr Mike Condra
05.2018 - 02.2021
- Coded websites using HTML, CSS, JavaScript languages.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript coding.
Owner/Operator of Handyman Business
Daly Residential Services
01.2018 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Machine Operator
Bag to Earth
10.2012 - 07.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Lead operator managing team of operators in production environment
Local Resource Planner
Startek
10.2006 - 07.2012
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Gained extensive knowledge in data entry, analysis and reporting
- Forecasting and monitoring call volumes, call centre queues and systems.
Call Center Representative
Startek
12.2003 - 10.2006
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Computer Engineering Technology
St Lawrence College
Kingston, ONHigh School Diploma -
Regiopolis - Notre Dame
Kingston, ONC#, Java, Python
University of Waterloo
Waterloo, ON01-2023
Skills
- Dependable and reliable
- Effective communication skills
- Customer service
- Attention to detail
- Problem-solving
- Teamwork and collaboration
Languages
English
Timeline
School Bus Driver
Stock Transportation
11.2023 - 01.2025
Sheet Metal Operator/Nester
Direct Coil
10.2018 - 02.2023
Web Developer
Dr Mike Condra
05.2018 - 02.2021
Owner/Operator of Handyman Business
Daly Residential Services
01.2018 - 01.2019
Machine Operator
Bag to Earth
10.2012 - 07.2017
Local Resource Planner
Startek
10.2006 - 07.2012
Call Center Representative
Startek
12.2003 - 10.2006
Computer Engineering Technology
St Lawrence College
High School Diploma -
Regiopolis - Notre Dame
C#, Java, Python
University of Waterloo
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