Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
AssistantManager

DALWINDER KAUR

Brampton,ON

Summary

Proven leader and skilled customer service expert, excelled at Intouch Insight by enhancing customer loyalty and resolving high-stress situations with empathy. Demonstrated expertise in staff supervision and CRM, significantly improving team performance and operational efficiency. Achieved top performer status at Costco, showcasing exceptional decision-making and team-building abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Japadog
07.2023 - 02.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.

Customer Service Representative

Intouch Insight
07.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

Costco
02.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree - Business Management

Langara College
Vancouver, None
12-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Workload management
  • Team building
  • Customer relationship management (CRM)

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved Sales target with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Food Safe Certificate

Timeline

Assistant Manager

Japadog
07.2023 - 02.2025

Customer Service Representative

Intouch Insight
07.2022 - 05.2023

Customer Service Representative

Costco
02.2021 - 04.2022

No Degree - Business Management

Langara College

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DALWINDER KAUR