Dalvon Lilly
Los Angeles
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Well-rounded professional experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Guest Service Representative
Wag Hotels
Torrance
07.2021 - Current
- Assisted guests with check-in and check-out processes efficiently.
- Provided information about hotel services and local attractions to guests.
- Managed reservations and updated guest information in the system.
- Coordinated with housekeeping to ensure room readiness for guests.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided assistance to guests throughout their stay.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided guidance to new team members on how to perform tasks correctly.
Education
Mervyn Dymally
Los Angles, CALIFORNIASkills
- Reservation management
- Payment processing
- Customer service
- Check-in procedures
Timeline
Guest Service Representative
Wag Hotels
07.2021 - Current
Mervyn Dymally