Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simranjit Kaur

BRAMPTON,ON

Summary

Adept at elevating customer experiences, I excelled in roles at Wendy's and Punjab National Bank, blending top-notch customer service with efficient payment processing. My approach, characterized by patience and meticulous cash handling, consistently boosted customer satisfaction. Proven reliability and a knack for multitasking underscore my professional ethos, making me a valuable asset to any team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Wendy's
05.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Daycare Assistant

Mini Skool
06.2023 - 08.2024
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Bank Clerk

Punjab National Bank
02.2021 - 02.2023
  • Maintained security standards by verifying customer identification during transactions as per bank policies.
  • Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
  • Increased customer satisfaction by providing efficient and accurate transaction processing.
  • Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
  • Streamlined workflow by effectively organizing documents, files, and reports for easy access.

Education

Master of International Business Management - ACCOUNTING ,BUSINESS

ST CLAIR
Toronto, ON
08-2024

Bachelor of Commerce - ACCOUNTING,BUSINESS MANAGEMENT

KMV
JALANDHAR
07-2021

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Payment processing
  • Inventory management
  • Data entry proficiency
  • Financial shortage analysis
  • Multitasking and organization
  • Cultural awareness
  • Positive and professional

Certification

1.WHIMS



2.WORK AWARENESS



3. WORKING AT HEIGHTS

Timeline

Daycare Assistant

Mini Skool
06.2023 - 08.2024

Customer Service Cashier

Wendy's
05.2023 - Current

Bank Clerk

Punjab National Bank
02.2021 - 02.2023

Master of International Business Management - ACCOUNTING ,BUSINESS

ST CLAIR

Bachelor of Commerce - ACCOUNTING,BUSINESS MANAGEMENT

KMV

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Simranjit Kaur