Dalvana Regina Lopes
Levis,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience in working remotely in several cross-areas for international companies for the past three years, handling cross-sells and upsells, managing portfolios, and maintaining tight contact with customers. Marketing and Sales backgrounds contributed to reducing attrition rates and paved the way for the advancements in the career such as the Customer Enablement and Sales Operations divisions.
Overview
4
4
years of professional experience
Work History
Sales Operations Coordinator
MonetizeMore
09.2023 - Current
- Collaborate with the sales and marketing teams to develop event strategies aligned with sales objectives.
- Define event goals, objectives, and key performance indicators (KPIs) to measure success.
- Develop and manage event budgets, ensuring cost-effective planning and adherence to financial guidelines.
- Utilize various marketing channels, such as social media, email marketing, and advertising, to promote events and increase attendance.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
Customer Enablement Specialist
MonetizeMore
01.2023 - 08.2023
- Support in the development and delivery of a customer onboarding program.
- Assist in developing and maintaining ongoing training programs & keeping team members informed on product changes and updates.
- Help set the program vision and path forward for new product education and technical skills from onboarding into role proficiency.
- Design, document, and enable internal processes across the customer lifecycle.
Customer Success Coordinator
MonetizeMore
11.2021 - 01.2023
- Leading the process of onboarding new publishers, and analyzing data in order to help them increase their revenue on their websites. My position also includes providing demos about our products and platforms, finding out points of improvement, and churn prevention.
Sales Representative
Stone Co
07.2019 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Specialization course in International Marketing -
ESALQ USP (Universidade de São Paulo)
B.A. in International Relations -
Universidade Federal da Grande Dourados
01.2016
Skills
- Business Administration
- Database Management
- Project management
- Sales forecasting
- Organizational skills
- Customer Service
Other Abilities
- Experience in hosting international webinars
- Excellent writing in English and Portuguese
- Communication Skills
- Youth Assembly 2018 Delegate
- Great knowledge and experience in customer experience.
- Experience in Salesforce and Hubspot
- Great team worker
- Time Management Skills
- Problem Solving Skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual
French
Limited Working
Personal Information
- Age: 31
- Nationality: Brazilian
Timeline
Sales Operations Coordinator
MonetizeMore
09.2023 - Current
Customer Enablement Specialist
MonetizeMore
01.2023 - 08.2023
Customer Success Coordinator
MonetizeMore
11.2021 - 01.2023
Sales Representative
Stone Co
07.2019 - 09.2021
Specialization course in International Marketing -
ESALQ USP (Universidade de São Paulo)
B.A. in International Relations -
Universidade Federal da Grande Dourados
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