Dalton Haynes
IT Support Specialist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Information Technology Specialist
CDE Technology Consultant Group
07.2016 - Current
- Consulted with clients on equipment and software procurement and requisitions
- Developed IT system specifications after evaluating customer's nature of work and business volume
- Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration
- Tested and provided training for wireless hand held scanners to users
- Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware
- Recommended IT solutions for business work flow improvement
- Develop and maintain all manner of IT systems for small business clients
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Information Technology Professional
Micro Computer Consulting Inc
07.2016 - 11.2016
- Installed, repaired and trouble shoot soft/hardware of Toshiba, HP, Dell, Blackberry, Lenovo, Apple,
- Sonic Wall and Cisco Configured and installed Windows client and server operating system Provided support for smart phone devices (Blackberry and Apple) Set up user accounts to active directory with Exchange and Office365 Report writing and analysis of assets into database using Tiger-Paw database Worked with Xp Windows 7 Windows 8 Windows10 Vmware Visio Pro Communicated via Phone and Email with Clients In A Timely Manner, Installed, repaired and trouble shoot soft/hardware of Toshiba, HP, Dell, Blackberry, Lenovo, Apple, Sonic Wall and Cisco
- Configured and installed Windows client and server operating system
- Provided support for smart phone devices (Blackberry and Apple)
- Set up user accounts to active directory with Exchange and Office365Report writing and analysis of assets into database using Tiger-Paw database
- Worked with Xp Windows 7 Windows 8 Windows10 Vmware Visio Pro
- Communicated via Phone and Email with Clients In A Timely Manner
Order Manager
BellMts
05.2010 - 11.2016
- Coordinated and schedule all task dates and time in order to to get all services installed on time
- Managed the provisioning and installation of services for small customers to completion, some of the services involved were local voice telephones lines, voip ,dsl ,hsia ,isdn ,pri ,sip, ipt trunking, web hosting domain and domain email
- Programmed voice features on local lines which were tested and if required arranged field tech and other groups to repair issues on turn-up
- Ordered a variety of loop circuits which included (A1,A2,A5 and Dry Loops) also DSL and HSIA for local lines
- Collaborated and organized with design team ,sales ,ilec, clec,field technicians, test and activation to coordinate the install process
- Ensure orders were completed within he customers deadline
Education
Professional Diploma - Information Technology
Trios College
Mississauga, OntarioSkills
Information Technology Professional graduate with Network Telecommunication experience
Timeline
Information Technology Specialist
CDE Technology Consultant Group
07.2016 - Current
Information Technology Professional
Micro Computer Consulting Inc
07.2016 - 11.2016
Order Manager
BellMts
05.2010 - 11.2016
Professional Diploma - Information Technology
Trios College
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