Dalton Haynes
IT Support Specialist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Information Technology Specialist
CDE Technology Consultant Group
07.2016 - Current
- Consulted with clients on equipment and software procurement and requisitions
- Developed IT system specifications after evaluating customer's nature of work and business volume
- Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration
- Tested and provided training for wireless hand held scanners to users
- Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware
- Recommended IT solutions for business work flow improvement
- Develop and maintain all manner of IT systems for small business clients
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Information Technology Professional
Micro Computer Consulting Inc
07.2016 - 11.2016
- Installed, repaired and trouble shoot soft/hardware of Toshiba, HP, Dell, Blackberry, Lenovo, Apple,
- Sonic Wall and Cisco Configured and installed Windows client and server operating system Provided support for smart phone devices (Blackberry and Apple) Set up user accounts to active directory with Exchange and Office365 Report writing and analysis of assets into database using Tiger-Paw database Worked with Xp Windows 7 Windows 8 Windows10 Vmware Visio Pro Communicated via Phone and Email with Clients In A Timely Manner, Installed, repaired and trouble shoot soft/hardware of Toshiba, HP, Dell, Blackberry, Lenovo, Apple, Sonic Wall and Cisco
- Configured and installed Windows client and server operating system
- Provided support for smart phone devices (Blackberry and Apple)
- Set up user accounts to active directory with Exchange and Office365Report writing and analysis of assets into database using Tiger-Paw database
- Worked with Xp Windows 7 Windows 8 Windows10 Vmware Visio Pro
- Communicated via Phone and Email with Clients In A Timely Manner
Order Manager
BellMts
05.2010 - 11.2016
- Coordinated and schedule all task dates and time in order to to get all services installed on time
- Managed the provisioning and installation of services for small customers to completion, some of the services involved were local voice telephones lines, voip ,dsl ,hsia ,isdn ,pri ,sip, ipt trunking, web hosting domain and domain email
- Programmed voice features on local lines which were tested and if required arranged field tech and other groups to repair issues on turn-up
- Ordered a variety of loop circuits which included (A1,A2,A5 and Dry Loops) also DSL and HSIA for local lines
- Collaborated and organized with design team ,sales ,ilec, clec,field technicians, test and activation to coordinate the install process
- Ensure orders were completed within he customers deadline
Education
Professional Diploma - Information Technology
Trios College
Mississauga, OntarioSkills
Information Technology Professional graduate with Network Telecommunication experience
Proven ability to adapt to new technology with a positive attitude and willingness to learn
Excellent analytical and troubleshooting skills which lead to decrease network outage
Superior communication skills in handling conflict resolution and collaborating towards a positive outcome
Investigated and provided trace calls on emergency confidential issues for law enforcement
Monitored and provisioned a variety of Network platforms for local and international clients network traffic
Lead guide and directed 1st and 2nd level support technicians in solving complex problems
Installed configured and troubleshoot Smartphones, Desktops, Laptops and Printers
Researched tested configured wireless hand-held scanners and provided training for users
Consulted with clients on equipment and software procurement and requisitions
Worked with network protocols DHCP, DNS, TCP/IP, LAN and WAN
Designed network diagrams using Visio application for Network inventory purposes
Deploying software applying security for controlling environments using Active Directory and Group Policy
Migrated Gmail mailboxes to Office 365 adhering to company guidelines
Data analysis of IT security of Wi-fi and Lan Network using IP scanning tools NMap and Wireshark
Used virtualization technology via VMware and Hyper V to install client and server operating system
Installed Windows 7 windows 81 windows 10 Microsoft Server 2008 - 2012 R2, Exchange 2007 - 2016, and
Hardware installations
LAN protocols
Trouble shooting
Customer service
Timeline
Information Technology Specialist
CDE Technology Consultant Group
07.2016 - Current
Information Technology Professional
Micro Computer Consulting Inc
07.2016 - 11.2016
Order Manager
BellMts
05.2010 - 11.2016
Professional Diploma - Information Technology
Trios College