Dalton Cote
Kinistino,SK
Summary
Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills, data entry and attention to detail.
Overview
10
10
years of professional experience
Work History
Guest Service Agent (GSA)
Canalta Hotels
09.2022 - Current
- Sending and receiving emails regarding reservations and general business, answering and transferring phone calls, managing the housekeeping boards and ensuring that they are created properly and fairly.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Responded to between 10-200 incoming guests, telephone calls, and email inquiries with efficiency and professionalism on a daily basis.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Sales Associate
Canadian Tire
09.2019 - 09.2022
- I became well known for my calm and collected manner while also being kind and confident
- Earned a scholarship for college from Canadian Tire and learned a great extent of valuable lessons during my employment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sergeant
RCACS 171 Phoenix Squadron
01.2015 - 01.2019
- During the years 2015 to 2019 I was an active member of the RCACS 171 Phoenix Squadron based in Melfort Saskatchewan.
- During this time I fulfilled roles in the local community as well as the Melfort legion.
- I spent my weekends volunteering in and around Melfort at various events.
- In addition to this I also fulfilled a leadership role within my squadron and was at one point responsible for all the cadets in Melfort.
- During this time I received peer recognition and was awarded Top Cadet and Top Senior Cadet as well as my service medal and various other service awards.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Melfort & Unit Comprehensive Collegiate
Melfort, SK01.2021
Skills
- Interpersonal Communication Skills
- Data entry proficiency
- Administration
- Excel Data Analysis
- Email Management
- Consistent Dependability
- Collaborative Engagement
- Effective Guest Communication
- Writing and verbal communication
- Client Relations Support
- Team building and supervision
- Detail-Oriented Data Processing
- Information confidentiality
- Account management
- Experienced with Microsoft and Google Applications
- Documentation and reporting
Timeline
Guest Service Agent (GSA)
Canalta Hotels
09.2022 - Current
Sales Associate
Canadian Tire
09.2019 - 09.2022
Sergeant
RCACS 171 Phoenix Squadron
01.2015 - 01.2019
High School Diploma -
Melfort & Unit Comprehensive Collegiate
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