Dalpreet Kaur Bindra
Travel Consultant
Saskatoon,SK
Summary
Resourceful and Bilingual Travel Consultant, passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive 14+ years of experience in hospitality working with clients pursuing unique vacation adventures.
Overview
14
14
years of professional experience
14
14
Certifications
Work History
Travel Consultant
CAA Saskatchewan
12.2023 - Current
- Expertise in River & Ocean Cruises, Land packages and Airline & Rail Reservations.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay updated on the latest trends in travel.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Senior Manager
Four Ace Travels
02.2021 - 09.2023
- Responsible for managing and planning the entire operations of branch and managing budgets, maintaining financial records and authorize day-to-day expenses
- Responsible for hiring, training and managing the staff and assigning them duties on a regular interval and also responsible for evaluation of the staff performance and help them to improve them accordingly
- Manage reservations of domestic and international travels and selling of tailor-made tour/travel services and refunds/credits as per the company norms
- Organizing day-to-day operations, sales events and participating in trade events
- Continuously examine new prices and offers from competitors and implement sales & marketing strategies accordingly
- Research the market in accordance with consumer's demand and keep up with tourism developments by attending travel seminars
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Managing client's bookings, deal with any unforeseen travel problems, complaints or refunds especially during COVID-19 pandemic
- Accountable for bookings for VIP business tours globally along with plan trip itineraries, and other travel arrangements for clients.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability
Manager
Yorker Holidays Services Private Limited
04.2014 - 11.2020
- Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
- Organising tours across major cities in Australia & New Zealand, Europe, Far East and Middle East and various South Asian Countries.
- Upselling the regular packages and recommending/selling ancillary products such as travel insurance/self-driven cars and professional photography packages around the world
- Oversee 'International Cruise' packages including sightseeing tours, round trip voyages with complimentary facilities to achieve high margins in sales for the company
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Reservation Sales Associate
Praxis Services Private Limited (Outsourced Hotel Reservations)
04.2013 - 03.2014
- Reservations for 3 and 4 star Hotels over phone and email
- Handling queries regarding changes and cancellations of reservations along with complains and relevant feedbacks of the guests
- Coordinating with sales team and hotel employees for providing better assistance
- Responsible for upholding the company's reputation with investors and other external parties
- Informing the corresponding departments so that the facilities are available for the customers promptly upon their arrival
- Being up-to-date about the amenities the hotel offers to be as informative as possible to prospective customers and to generate interest in the hotel
- Finding the reason behind cancelled reservations and calls that did not convert into reservations to be aware of any customer dissatisfaction toward the hotel
- Following up with the guests for reservations and up-selling to increase the revenue of the company by offering attractive services.
Reservation Sr. Executive and Quality Analyst
Spice Jet Limited (Airline)
07.2010 - 11.2012
- Airline reservations over the phone
- Handling queries regarding changes and cancellations of reservations
- Handling complains and relevant feedbacks of the customers
- Auditing calls to ensure high quality work in Customer Service
- Sharing corrective feedbacks with the agents
- Recommendation of agents for PIP (Performance Improvement Plan)
- Maintaining a data of agent's performance
- Performing duties of Team Leader in their absence.
Education
Masters in Computer Application (M.CA) -
William Carey University
Shillong, IndiaBachelor of Arts (B.A) -
Delhi University
New Delhi, IndiaCertificate Course in Spanish (Basic) - undefined
Skills
Proven working experience as a Travel Consultant
Excellent knowledge of traveling softwares/ portals
Proficiency in English; Hindi and Punjabi
Exemplary sales skills and customer oriented approach
Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
Demonstrable ability to handle crises
Good hands on MS Office and excellent typing speed
Contribute best practice for achieving team & organisational goals
Sincere & dedicated to the job assigned
Ability to learn quickly, disciplined and quality conscious
Languages
English
Punjabi
Hindi
References
Ms. Caryl Allen
Branch Manager (CAA, Saskatoon,SK)
caryl.allan@caask.ca
Ms. Felicia Lambert
Travel Consultant (CAA, Saskatoon, SK)
felicia.lambert@caask.ca
Ms. Laurie Stefanick
Sr.Tavel Consultant (CAA, Saskatoon, SK)
laurie.stefanick@caask.ca
Certification
Air Canada Expert
License
Restricted Travel Insurance License (Cleared Qualifying and Bylaws Exam in July 2024- Awaiting License)
Timeline
Globus Family of Brands- GFOB U Specialist
05-2024
Thailand Specialist
05-2024
Viking Cruise Expert
04-2024
TTC Tour Expert
04-2024
Princess Cruise Expert (Commodore Rank)
03-2024
Marriot Hotel Sales Specialist
03-2024
Avalon Waterways Specialist
02-2024
Ama Waterways Specialist (4 Courses)
02-2024
Disney Expert- Explore National Geographic Expeditions
02-2024
Disney Expert- Exploring the Walt Disney World Resort
02-2024
Disney Expert- Uncover the magic of Disneyland Resort
02-2024
Disney Expert- College of Disney Knowledge
02-2024
Travel Consultant
CAA Saskatchewan
12.2023 - Current
Air Canada Expert
12-2023
Aeroplan Expert
12-2023
Senior Manager
Four Ace Travels
02.2021 - 09.2023
Manager
Yorker Holidays Services Private Limited
04.2014 - 11.2020
Reservation Sales Associate
Praxis Services Private Limited (Outsourced Hotel Reservations)
04.2013 - 03.2014
Reservation Sr. Executive and Quality Analyst
Spice Jet Limited (Airline)
07.2010 - 11.2012
Masters in Computer Application (M.CA) -
William Carey University
Bachelor of Arts (B.A) -
Delhi University
Certificate Course in Spanish (Basic) - undefined
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