DALLEN LOZOWCHUK
CANMORE,AB
Summary
Dynamic leader with a proven track record able at enhancing operational efficiency and spearheading cost reductions. Excelled in team building and operations management, driving profitability and fostering vendor relationships. Skilled in budget allocation and problem resolution, significantly improving employee satisfaction and client loyalty. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in company service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
GENERAL MANAGER/OWNER OPERATOR
PATRINOS RESTAURANT & LOUNGE
05.2018 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets while maintaining customer satisfaction consistently.
F&B Manager
STEWART CREEK GOLF & COUNTRY CLUB
08.2007 - 03.2018
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Reduced labour costs while maintaining exceptional service standards by managing employee schedules and shift assignments effectively.
- Enhanced team performance through practical staff training and development programs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Built a more vital wine list aligned with trends, improved the credibility of the restaurant's program and raised profitability per glass.
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors, leading to special volume pricing discounts and availability.
- Managed approximately 50 incoming calls, emails and faxes daily from customers.'
BANQUET MANAGER
Rimrock Hotel
11.1999 - 08.2007
- Delegated tasks to staff members to maximize production under tight deadlines.
- Directed and managed banquet functions for 650-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Created and managed accurate occupancy forecasts and budgets.
- Managed day-to-day operations of the lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting excellent customer service and assistance to guests.
- Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
BANQUET MAITRE'D
CP BANFF SPRINGS HOTEL
09.1996 - 11.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
LICENSED REAL ESTATE AGENT ALBERTA CANADA - REAL ESTATE
RECA
Calgary, AB03.2016
GOLD KEY MEMBER - HOTEL EXCELLENCE
ALBERTA HOTEL ASSOCIATION
ALBERTA CANADA05.2003
Skills
- Leadership and team building
- Staff Management
- Training and Development
- Marketing
- Human Resources Management
- Budget Development
- Advertising and marketing
- Sales expertise
- Troubleshooting expertise
- Interpersonal Skills
Languages
English
Native or Bilingual
Timeline
GENERAL MANAGER/OWNER OPERATOR
PATRINOS RESTAURANT & LOUNGE
05.2018 - 07.2024
F&B Manager
STEWART CREEK GOLF & COUNTRY CLUB
08.2007 - 03.2018
BANQUET MANAGER
Rimrock Hotel
11.1999 - 08.2007
BANQUET MAITRE'D
CP BANFF SPRINGS HOTEL
09.1996 - 11.1999
LICENSED REAL ESTATE AGENT ALBERTA CANADA - REAL ESTATE
RECA
GOLD KEY MEMBER - HOTEL EXCELLENCE
ALBERTA HOTEL ASSOCIATION
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