Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
PROFESSIONAL SUMMARY
Timeline
Generic

DALLAS VAILLANCOURT

Calgary,Alberta

Summary

Efficient administrative professional experienced in high-volume office operations. Known for delivering superior customer service and managing diverse tasks simultaneously. Established record of supporting operational requirements and nurturing client and colleague relationships. Committed to achieving high levels of productivity and timely outcomes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Education Assistant

Calgary Board of Education
Calgary, AB
09.2020 - Current
  • Collaborated with educators to develop and implement individualized programs for diverse student needs.
  • Maintained accurate data and behavioral records while ensuring confidentiality of student information.
  • Delivered trauma-informed support to students facing behavioral and emotional challenges.
  • Communicated professionally with families, staff, and external support services.
  • Supported special needs students during classroom activities and daily tasks.
  • Facilitated small group instruction sessions to reinforce learning objectives and enhance engagement.
  • Organized school events and extracurricular activities to promote social development.
  • Implemented behavior management plans to foster a positive learning environment.

Cashier

Real Canadian Superstore
Calgary, AB
09.2023 - Current
  • Delivered prompt, courteous service to high volume of customers in fast-paced retail environment.
  • Processed customer transactions accurately using cash, check, credit card, and debit methods.
  • Maintained clean and organized checkout areas while assisting with training new team members.
  • Resolved customer complaints swiftly to uphold positive store atmosphere and customer satisfaction.
  • Collaborated with team members to ensure organized inventory displays and efficient workflows.
  • Greeted customers promptly, addressing inquiries regarding products and store policies.
  • Operated point-of-sale system efficiently, ensuring accurate transaction processing and receipts.
  • Promoted loyalty programs to enhance customer engagement and increase sales potential.

Patient Service Assistant

Focus Eye Centre
Calgary, AB
08.2018 - 06.2019
  • Scheduled appointments and managed front-desk operations to ensure efficient clinic workflow.
  • Responded to inquiries with discretion and professionalism, addressing patient concerns effectively.
  • Coordinated medical records, pre-operative procedures, and follow-ups to streamline patient care.
  • Utilized electronic health record systems to maintain accurate patient information and documentation.
  • Maintained cleanliness and organization of examination rooms and waiting areas consistently.
  • Processed payments, refunds, and other financial transactions accurately and efficiently.
  • Facilitated communication between healthcare providers to address patient care needs promptly.
  • Built strong rapport with patients and families, providing support throughout their visits.

Owner/Operator

Go Fetch
Kimberley, BC
10.2010 - 07.2018
  • Operated pet retail business, overseeing supply orders, marketing, HR, and daily operations.
  • Maintained detailed financial records and customer data using Excel and POS systems.
  • Developed and nurtured client relationships to enhance repeat business opportunities.
  • Established strong community ties through promotional events and marketing strategies.
  • Supervised staff training on pet handling and customer service protocols.
  • Directed inventory management for supplies and equipment used in services.
  • Resolved customer complaints promptly to maintain positive business reputation.
  • Ensured compliance with local laws and regulations governing business operations.

Licensed Practical Nurse

Regina Qu'Appelle Health Region
Regina, SK
01.2001 - 06.2015
  • Delivered high-quality patient care and maintained accurate documentation in compliance with healthcare standards.
  • Administered medications and treatments according to established protocols, ensuring patient safety.
  • Monitored vital signs, fluid intake, and output levels, reporting significant changes to healthcare team.
  • Educated patients and families on health management, discharge instructions, and disease prevention strategies.
  • Collaborated with interdisciplinary teams to develop effective patient care plans and interventions.
  • Conducted physical assessments and collected biological samples for laboratory testing.
  • Participated in staff training sessions to enhance nursing practices and maintain safety standards.
  • Managed emergency situations promptly per established protocols to ensure patient well-being.

Education

Business Administration Certificate - Business Administration

Bow Valley College
Calgary, AB
04-2025

Education Assistant Certificate - Education

Columbia College
Calgary, AB
06-2020

Practical Nursing Diploma - Nursing

SIAST (Saskatchewan Polytechnic)
Regina, SK
12-2000

Skills

  • Conflict resolution in customer service
  • Records management and data entry
  • Inclusive communication strategies
  • Proficiency in Microsoft Office and Google Workspace
  • Student support in classroom settings
  • Coordination of calendars and inventory
  • Health documentation and patient care
  • Interdisciplinary team collaboration

Certification

  • Standard First Aid Level C CPR/AED – St. John First Aid
  • Crisis Prevention Institute (CPI) Training

Affiliations

  • Mountain biking
  • Hot yoga
  • Reading
  • Hiking
  • Parenting

References

References available upon request.

PROFESSIONAL SUMMARY

Experienced administrative and support professional with a background in education, healthcare, retail, and business operations. Strong communication, organizational, and multitasking skills. Recognized for discretion, initiative, and professionalism in fast-paced and confidential environments. Passionate about public service and contributing to inclusive, community-focused workspaces.

Timeline

Cashier

Real Canadian Superstore
09.2023 - Current

Education Assistant

Calgary Board of Education
09.2020 - Current

Patient Service Assistant

Focus Eye Centre
08.2018 - 06.2019

Owner/Operator

Go Fetch
10.2010 - 07.2018

Licensed Practical Nurse

Regina Qu'Appelle Health Region
01.2001 - 06.2015

Business Administration Certificate - Business Administration

Bow Valley College

Education Assistant Certificate - Education

Columbia College

Practical Nursing Diploma - Nursing

SIAST (Saskatchewan Polytechnic)

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DALLAS VAILLANCOURT