Dallas Patterson
Toronto,ON
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Med+ Medical Equipment Distribution
08.2021 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Establish working relationships with clientele.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicate with customer service order changes and issues, route delays, stock availability, delivery and pick up of equipment.
- Responsible for reviewing the accuracy of regulatory paperwork, including TDG, Vehicle Inspection Reports and Hours of Service.
Dispatcher
Medigas A Division of Linde Inc
10.2015 - 06.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Homecare Service Representative
Medigas A Division of Linde Inc
07.2012 - 10.2015
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
TADA Map 32 - Mechanical
Centennial College
Skills
- Training and Coaching
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
Languages
English
Certification
- First Aid & CPR
- Drive Wise
- Crisis Prevention Intervention (CPI)
- Good Manufacturing Practice
- Transportation of Dangerous Goods
Timeline
Service Technician
Med+ Medical Equipment Distribution
08.2021 - Current
Dispatcher
Medigas A Division of Linde Inc
10.2015 - 06.2021
Homecare Service Representative
Medigas A Division of Linde Inc
07.2012 - 10.2015
TADA Map 32 - Mechanical
Centennial College