Dallas Eastland
Peterborough,ON
Summary
Experienced in the automotive industry with with skills in qualifying, discerning, and providing the highest level of service. Having extensive experience in building long lasting relationships in service and sales I am comfortable multitasking in a fast paced environment.
Overview
14
14
years of professional experience
Work History
Service Advisor
Trans Canada Nissan
04.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Advisor
Lexus Of Edmonton
Edmonton, AB
03.2013 - 03.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Followed up with customers to offer additional support and check resolution satisfaction.
Sales Associate
Southgate Audi
Edmonton, AB
12.2010 - 03.2012
- Streamlined inventory management processes by implementing an organized tracking system, reducing time spent locating specific vehicles for customers.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
Skills
- Loyal
- Hard working
- Adaptive in all environments
- Multitasking
- Up for any challenges
- Works well with others
- Communicative
- Handles objections well
- Empathetic
- Creative
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Team player mentality
- Complaint resolution
References
Dean Bosnell, Service Manager. Trans Canada Nissan (705)743-4141
Timeline
Service Advisor
Trans Canada Nissan
04.2024 - Current
Service Advisor
Lexus Of Edmonton
03.2013 - 03.2024
Sales Associate
Southgate Audi
12.2010 - 03.2012