Dallas Doermann
Galt
Summary
Innovative IT professional with broad expertise across technical support, systems administration, cloud transformation, cybersecurity, and project management. Experienced in balancing daily operational support with the successful delivery of large-scale technology initiatives. Skilled in aligning IT services with organizational objectives, mentoring teams, and implementing solutions that improve performance, strengthen security, and reduce costs. Adept at contributing in both hands-on technical and leadership capacities, with a track record of success in client services, infrastructure management, application support, and enterprise technology projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Security & Projects Manager
DB E.C.O. North America
01.2025 - 06.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Directed cybersecurity and systems administration initiatives, implementing AI-powered tools to streamline project execution and issue resolution.
- Delivered end-user trainings to strengthen IT foundations and prepare for future digital transformation.
- Enhanced IT service delivery by aligning security, operations, and project execution into a unified support model.
Global Manager, IT Cloud Services
SMA Solar Technology AG
06.2023 - 01.2025
- Led global migration of legacy systems to cloud-hosted infrastructure across 100% of operations in 9 months, achieving 99% uptime and a 20–25% cost reduction.
- Partnered with executives and vendors to ensure regulatory compliance and data integrity across diverse jurisdictions.
- Established comprehensive support services and delivered weekly trainings for 100+ technical users worldwide, improving system adoption and troubleshooting.
- Implemented global knowledge-sharing platform, enabling real-time collaboration and reducing project delivery times by 20%.
- Spearheaded Azure-based cloud strategies at the regional level, enhancing scalability and reducing costs.
- Resolved Level 1–2 incidents across Windows, macOS, and Azure platforms; consistently exceeded SLA requirements.
- Served as first subsidiary staff member to join the HQ Azure administration team, expanding global support coverage.
- Managed Office 365, file sharing, and Jira environments, improving accessibility, collaboration, and tracking.
- Led and mentored virtual and regional teams, maintaining 24/7 operational coverage for critical IT services.
AWS DevOps Engineer – Level 1
Advalent Corporation
05.2022 - 06.2023
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
- Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
- Managed user access/permissions, security groups, and policies; enforced least-privilege standards.
- Executed weekly production deployments and daily non-production deployments, coordinating with development teams.
- Monitored and optimized AWS infrastructure, including Workspaces, patch management, and billing reports.
- Produced technical documentation and training materials to standardize knowledge transfer.
Project Coordinator
UST Global
01.2020 - 05.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated end-to-end project lifecycles, contracts, and vendor engagements.
- Developed and implemented project management processes, improving completion rates by 25%.
- Produced cost/performance analytics to inform resource allocation and efficiency gains.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Sacramento02-2022
Skills
- Azure & AWS Cloud Administration – migrations, Workspaces, hybrid infrastructure
- Incident Resolution & Client Services – Level 1–2 troubleshooting, escalation, SLA adherence
- Active Directory & Identity Management – user accounts, permissions, group policy
- Cybersecurity & Compliance – risk assessment, SOC coordination, vulnerability management
- Systems & Server Administration – virtualization, patch management, backup/recovery
- Microsoft 365 / Office 365 Administration – tenant management, support, optimization
- Service Delivery & Uptime Optimization – 99% uptime, workflow stabilization
- Project Management & Vendor Liaison – cross-functional delivery, contracts, stakeholder alignment
- Knowledge Management & Training Delivery – Jira/Confluence documentation, team mentoring
- Release & Configuration Management – deployments, CI/CD, environment support
- SQL & Database Support – intermediate querying, reporting, application support
- Process Improvement & Workflow Standardization – operational efficiency gains
Accomplishments
Global Cloud Migration & Service Optimization
- Led a worldwide migration of legacy systems to a fully cloud-hosted infrastructure across 100% of operations in just 9 months.
- Achieved 99% uptime for critical services and delivered a 20–25% reduction in operational costs, while ensuring global regulatory compliance.
- Became the first Americas subsidiary representative on the HQ Azure administration team, expanding global support capabilities.
- Reduced Azure request resolution times by 60%, significantly improving responsiveness and user satisfaction.
- Designed and implemented a global knowledge-sharing platform, enabling real-time collaboration across international teams.
- Reduced project delivery times by 20% and mentored staff through weekly training sessions for over 100 technical users worldwide.
Certification
- AWS Certified Cloud Practitioner (CLF-C01)
- Microsoft Certified: Azure AI Fundamentals
- SQL – Intermediate
- Project Management Certificate (Undergraduate)
Languages
Armenian
Limited Working
Timeline
IT Security & Projects Manager
DB E.C.O. North America
01.2025 - 06.2025
Global Manager, IT Cloud Services
SMA Solar Technology AG
06.2023 - 01.2025
AWS DevOps Engineer – Level 1
Advalent Corporation
05.2022 - 06.2023
Project Coordinator
UST Global
01.2020 - 05.2022
Bachelor of Science - Business Administration And Management
University of Phoenix
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