Dallana Diaz Sanchez
Merced
Summary
Engaging sales associate committed to providing outstanding customer service and dedicated to my job.
Overview
5
5
years of professional experience
Work History
Cashier
La Familia Market
Salida
08.2024 - 03.2025
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate-Store Manager
Envy Fine Clothing
Turlock
03.2021 - 06.2024
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Processed transactions using a point-of-sale system.
Customer Service Representative
Zound (Remote Job)
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
Insurance Agent
Fiesta Auto Insurance
Livingston
03.2025 - Current
- Assisted clients in understanding insurance policy options and coverage details.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Education
High School Diploma -
Universitas Preparatoria
Skills
- Relationship selling
- Clothing promotions
- Merchandising knowledge
- Team player mentality
- Listening skills
- Strategic planning
- Reliable and punctual
- Outgoing personality
- Cash handling accuracy
- POS system operation
- Bilingual: Spanish/English
- Computer Skills
Timeline
Insurance Agent
Fiesta Auto Insurance
03.2025 - Current
Cashier
La Familia Market
08.2024 - 03.2025
Customer Service Representative
Zound (Remote Job)
10.2023 - Current
Sales Associate-Store Manager
Envy Fine Clothing
03.2021 - 06.2024
High School Diploma -
Universitas Preparatoria