Summary
Overview
Work History
Education
Skills
Languages
Additional information
Timeline
Generic

Daljit Kaur

Brampton,Canada

Summary

To join a dynamic and team-oriented company where I can make a valuable contribution through hard work and dedication

Overview

11
11
years of professional experience

Work History

Costumer Service Representative (KBB, Apple Care)

Syncreon
07.2019 - Current
  • Manage all of the incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Administrative Assistant

Reclac Srl (Società a Responsabilità Limitata) Italy
05.2016 - 05.2019
  • Company Overview: This company manufactures chemicals that it sells wholesale to its customers.
  • First-line responder to clients and to all other company inquiries
  • Responsible for payroll processing and ordering supplies
  • Responsible for overseeing all activities within a team
  • Coordinate with other employees to ensure projects are completed meeting the deadlines
  • Responsible for keeping track of and structuring various tasks, employees and documents

Data entry operator

Lego Spa (società Per Azioni) Italy
08.2014 - 04.2016
  • Compiled, prioritized, sorted and processed customer orders.
  • Verified the accuracy of data before it enters
  • Purchasing, shipping and receiving operation
  • Developed and created a more effective filling system to accelerate paperwork processing
  • Maintained a hard copy backup of all private information
  • Performed other duties such as answering phone calls, sending and receiving emails and faxes

Education

Accounting Diploma -

L. Da Vinci
Arzignano, vi

Skills

  • Excellent interpersonal skills and confidence
  • Ability to work independently as well as in a team
  • Capable of managing things in the best manner
  • Good communication skills, positive attitude and honest
  • Operate in a computer friendly environment
  • Enthusiastic and dedicated to getting the job done on priority basis
  • Positive thinking, capability of solving problems and decision making in time
  • Smart multitasking abilities and skilled in time management
  • Proficient in English, Italian, Punjabi, hindi and basic in Spanish
  • Good knowledge in Microsoft word, excel, outlook and Windows,

Languages

Spanish
Limited Working
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Italian
Native or Bilingual

Additional information

G full licence holder.

Timeline

Costumer Service Representative (KBB, Apple Care)

Syncreon
07.2019 - Current

Administrative Assistant

Reclac Srl (Società a Responsabilità Limitata) Italy
05.2016 - 05.2019

Data entry operator

Lego Spa (società Per Azioni) Italy
08.2014 - 04.2016

Accounting Diploma -

L. Da Vinci

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Daljit Kaur